Job Description

Role Overview

The Product Operations Specialist is a cross-functional role that supports collaboration across Product, Engineering, Business Lines, and Marketing teams.

This position helps ensure that RIFO's product capabilities--especially AI-powered features--are translated into clear, consistent, and user-centered experiences. The role focuses on supporting prompt iteration, structured testing, product readiness, and alignment between product behavior and go-to-market messaging.

Key Responsibilities1. AI Experience & Prompt Operations

Support the design, testing, and iteration of AI prompts, tone, and response behavior in collaboration with engineering and product teams. Help improve AI responses for clarity, trust, and decision support across common user scenarios. Document prompt changes, maintain version tracking, and support prompt improvement workflows. Collect and summarize user feedback related to AI response quality and usability.
2. Product Testing & QA Support

Coordinate internal product testing using real-world business scenarios. Assist QA teams in maintaining test cases that reflect user workflows and meaningful behaviors. Identify potential issues where AI outputs may be confusing, inconsistent, or misaligned with business intent. Prepare structured test results and feedback summaries for product and engineering teams.
3. AI Feature Support Across Business Lines

Work with business stakeholders to understand workflows and common user decision points. Help document and communicate business requirements and usage scenarios for AI features. Support rollout readiness for AI features across mobile and web product surfaces. Assist with ensuring consistent AI experience and messaging across different product areas.
4. Product Marketing & Go-To-Market Support

Partner with marketing to support accurate product messaging and AI value propositions. Review product materials (e.g., demos, slides, scripts) to ensure alignment with actual product behavior and limitations. Provide product notes and internal documentation to support go-to-market preparation.
5. Cross-Team Coordination & Feedback Loop

Support communication between engineering, product management, business teams, and marketing. Track issues, feedback, and action items to help ensure timely follow-up and resolution. Help maintain a continuous improvement loop from testing to launch to iteration.
QualificationsRequired Qualifications

1-3 years of experience in product operations, product coordination, product analysis, QA collaboration, or related roles. Exposure to AI-powered products (mobile and/or web), especially conversational AI or decision-support tools. Strong written and verbal communication skills, with the ability to document clearly and organize information. Comfortable collaborating with technical and non-technical stakeholders. Strong attention to detail and user experience judgment.
Preferred Qualifications

Experience in AI, SaaS, FinTech, or PropTech products. Familiarity with prompt iteration, testing workflows, or product release processes. Awareness of AI trust, risk, or compliance considerations. Experience working with cross-border or distributed teams.
Job Type: Full-time

Pay: $34,455.23-$50,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off
Work Location: In person