Job Description

About Inovatec:

Inovatec is an exciting growth company based in Vancouver B.C., established in 2006. We are North America's leading provider of cloud-based software solutions for the automotive, powersports, and equipment financing industries. Our solutions are used by some of the largest banks, credit unions, and finance companies in Canada and the U.S.


At Inovatec, we foster a diverse and inclusive environment that encourages collaboration where we grow together and win as a team. It's important that we live up to our four core values: make sound decisions, get better every day, find a way, and we before me. We thrive by challenging the status quo to push the industry forward, and we know when to have fun! With team members across North America and Europe, we're committed to investing in the development of our team, no matter where they're located.

Position Summary

The Product Operations Administrator is a key member of the Product Operations Team. In this role, you manage the lifecycle of incidents and proactively monitor product systems. You collaborate with Infrastructure Engineers, Customer Service Teams, and remote team members to resolve day-to-day incidents and issues related to Inovatec products and hosting infrastructure.

Responsibilities

Resolve incidents and problems escalated by various teams, customers, and system alerts, including on-call responsibilities. Communicate effectively with internal teams and customers. Participate in day-to-day product operations, including deployment of new releases and maintenance of the product hosting infrastructure--covering patching, disaster recovery, backup management, and related tasks. Recommend processes and technologies to improve team efficiency and overall operational effectiveness.

Technical Skills Required

Solid understanding of cloud computing technologies, business drivers, and emerging computing trends. Strong technical experience with common database technologies such as SQL Server, web application, .NET hosting, and Microsoft Azure Cloud. Knowledge of access management, administration, and application support. Familiarity with ITIL processes, CMDB, and change management. Understanding of IT infrastructure, including backups, upgrades and patching, performance tuning, monitoring, alerting, deployments, and disaster recovery. Proficient in technologies such as Microsoft Azure, Windows Server, SQL Server, PowerShell, .NET, PagerDuty, New Relic, Azure DevOps, Octopus Deploy, Jira, Confluence, Office 365, Teams, and SharePoint.

Non-Technical Skills Required

Strong problem-solving skills, leveraging internal and external resources. Analytical and process-oriented, with a proven ability to drive decisions collaboratively, resolve conflicts, and ensure follow-through. Exceptional incident troubleshooting and root cause documentation skills. Excellent verbal and written communication skills.

Qualifications

Bachelor's degree in Computer Science or a related field. Minimum 3 years of experience in production application support and incident response within a cloud-hosted platform. Minimum 3 years of experience implementing, maintaining, and troubleshooting web and SQL servers. Preferred Certifications: Microsoft Certified: Azure Administrator Associate (AZ-104)

Associated Roles:

Systems Administrator Cloud Administrator IT Administrator Support Agent

Our core values

:

Make sound decisions

: We put ourselves in our customer's shoes, always ensuring we have the right facts and focus on solving the right problems.

Act like an owner:

Take initiative and be proactive, take responsibility for outcomes, overcome hurdles and find solutions, follows through on commitments.

Get better every day

: With our growth mindset and positive attitude, we apply our passion for innovation not just to our products, but also to ourselves.

We before me

: Our collaborative spirit pushes us to act without ego, to communicate openly and honestly, and to win as a team.

What we offer:

Competitive salary and bonus structure Flexible work environment Career growth * Industry-leading benefits plan