Job Description

Application Deadline - October 1, 2025

This role can be located the Caribbean Banking Market or in Canada where the successful candidate resides

What is the opportunity?

In this role you will be responsible for overseeing the strategy, performance and continuous improvement of our customer-facing website. You will play a critical role in ensuring our site delivers an exceptional digital experience, aligns with brand standards and meets regulatory requirements. The successful candidate will define and drive growth objectives for Public Website engagement, aligning with the product vision, strategy, and roadmap to enhance user experience and promote website adoption. By optimizing website usage as the first point of contact, the role helps streamline customer interactions, reducing demand on call centers and branches.

What will you do?

Lead day-to-day management and optimization of the bank's public website. Collaborate with marketing, IT, compliance and product teams to deliver content and functionality updates. Drive SEO, accessibility and user experience enhancements. Monitor market trends and work closely with stakeholders through a well-established stakeholder engagement model. Monitor performance metrics and implement data driven improvements to positively impact client experience. Ensure website security, compliance, reliability and adherence to established standards. Lead engagements with external vendors, agencies and technology partners. Stay current on digital trends and recommend innovative solutions to enhance customer engagement.

What do you need to succeed?

Must-have

University Degree in Marketing, Communications, Digital Media or related discipline or equivalent education/training in a related field. Proven experience managing large scale websites. Strong knowledge of CMS platforms, SEO best practices and web analytics Excellent project management and stakeholder engagement skills. Solid written communication, facilitation and presentation skills

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Opportunity to Lead in a dynamically changing environment A comprehensive Total Rewards Program Work in a dynamic, collaborative, progressive, and high-performing team Opportunity to do challenging work

Job Skills

Business Case Design, Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Product Development Lifecycle, Product Development Methodology, Product Services, Results-Oriented, Waterfall Model

Additional Job Details

Address:

7-9 SAINT CLAIR AVENUE, 8:PORT OF SPAIN

City:

Port Of Spain

Country:

Trinidad and Tobago

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-09-19

Application Deadline:

2025-10-02

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I

nclusion

and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.