Job Description

Want to be part of a team that\'s changing the way Canada travels?
As Canada\xe2\x80\x99s largest independent ultra-low-cost airline, that\xe2\x80\x99s exactly what we\xe2\x80\x99re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of \xe2\x80\x9cthose other airlines\xe2\x80\x9d, we are making air travel an affordable option for millions of couch-bound Canadians.
Yes, we\xe2\x80\x99re an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.
Flair Airlines is currently seeking a permanent, full-time Product Manager, Post-Booking and Travel to join our growing and ever-changing organization. The Product Manager, Post-Booking and Travel will be responsible for delivering a best-in-class digital experience in the post-booking and travel phases of the customer journey across both web and app platforms. This will include responsibility for Manage My Booking, Online Check-in, and all digital touchpoints and upsell post-booking, in-journey, and post-journey. Key deliverables will include working with the ancillary revenue team to optimize revenue-generation as well as developing a seamless, deeply digital customer experience that extends from Manage My Booking through to in-destination content.
The Product Manager, Post-Booking and Travel can be based either out of Edmonton, AB (YEG) or Vancouver, BC (YVR) with the option to work in a hybrid environment.
Primary Job Functions: The primary responsibility will be ownership of product design and product management with respect to all post-booking touchpoints, particularly with a view to meeting flair\xe2\x80\x99s revenue targets and delivering best-in-class digital experiences across both web and app platforms. This will include:

• Design a beautiful, compelling and easy-to-use user experience across all digital platforms.
• Develop a seamless, easy-to-use digital experience that minimizes friction within Manage My Booking and Online Check-in and enhances the customer\xe2\x80\x99s travel journey.
• Close collaboration with the ancillary revenue team to ensure the best positioning of each ancillary product post-booking and throughout the customer journey to maximize upsell. Multi-variate testing will form a key part of this optimization.
• Close collaboration with the marketing team to ensure flair\xe2\x80\x99s web and app deliver the right messaging and a brand-enhancing experience.
• Work with stakeholders across the business to manage the development pipeline to ensure prioritization of the highest-value projects.

Key performance measures

• Ancillary revenue per passenger
• Online check-in rate

Safety Duties, Accountabilities, Authorities, and Responsibilities:

• Demonstrate knowledge of employee responsibilities regarding safety and actively participate in the company\xe2\x80\x99s Safety Management System (SMS) program;
• Conduct assigned tasks and corrective actions

Knowledge, Skills, and Abilities:

• Experience of delivering best-in-class digital experiences
• Commercially-driven and able to transform data and ideas into concrete digital product actions
• Strong sense of product and design
• Able to see opportunities and challenge the status quo
• Proactive with a high sense of ownership
• Able to collaborate with multiple stakeholders across the business to deliver results
• Able to handle pressure and meet tight timelines in an environment with a high volume of activity

Qualification & Requirements:

• At least three years of experience in product roles. Experience in product management roles in the airline or travel industry is a strong plus.
• Bachelor\xe2\x80\x99s degree is preferred but equivalent work experience will be considered
• Clear criminal record check and satisfactory employment references
• Must be legally eligible to work in Canada

Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program, a defined contribution pension plan (matched contributions), and a staff travel program.
How to Apply:
Please apply online directly to the posting. Applications should clearly demonstrate how your skills meet or surpass, the requirements of the position of Product Manager, Post-Booking and Travel. Further information about the Company can be found at www.flyflair.com
At Flair Airlines, we work together to promote an inclusive environment that attracts talented individuals and signals our commitment to celebrate and promote diversity. We are devoted to creating equitable, inclusive, and diverse workspaces and we encourage qualified candidates from all backgrounds to apply for this role.
We wish to thank everyone who applies, however, due to the number of applications received only those shortlisted will be contacted. We cannot accommodate phone inquiries.
We look forward to meeting you at Flair Airlines!