Job Description

Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio's next Product Manager Commerce Platform - User Experience.
About the job
This position is needed to At Twilio, we're reshaping the way people experience online commerce. Our platform empowers users with seamless purchase journeys, personalized recommendations, and intuitive interfaces, and we're just getting started. We're looking for a Commerce Product Manager with a strong UX focus to join our fast-growing team and help us take digital commerce experiences to the next level.
Responsibilities
In this role, you'll:

• Lead the product strategy and roadmap for end-to-end commerce experiences with a strong emphasis on UX and customer satisfaction.
• Collaborate closely with UX/UI designers, engineers, researchers, and marketing teams to design and deliver intuitive, user-friendly product experiences.
• Translate customer insights, behavior data, and industry trends into actionable product features.
• Define and prioritize product requirements, ensuring alignment with business goals and KPIs (conversion, retention, NPS, etc.).
• Drive A/B testing, user testing, and continuous optimization of user journeys (e.g., discovery, cart, checkout).
• Own the product lifecycle from ideation through launch and ongoing iteration.
• Partner with analytics teams to track performance and measure the impact of UX enhancements.

Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:

• 5+ years of experience as a product manager, preferably in e-commerce, retail tech, or SaaS.
• Proven experience designing or optimizing commerce experiences (e.g., product discovery, checkout flows, payment UX).
• Deep understanding of UX principles and a passion for solving customer pain points.
• Strong collaboration skills and experience working with cross-functional teams.
• Analytical mindset - comfortable with data, experimentation, and using metrics to drive decisions.
• Excellent communication and storytelling skills - able to advocate for users while aligning with business needs.

Bonus: Experience with tools like Figma, GA4, Mixpanel, Optimizely, or similar..
Location
This role will be Remote based in Vancouver, British Columbia, CA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
The estimated pay ranges for this role are as follows:
Based in British Columbia. :CAD 157,000.00 - CAD 196,200.00
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, .
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Skills Required