Job Description

Product Manager
Corporate Services - IT & CIO
Status: Contract Full Time (24 months)
Salary Range: $117,464.00 - $146,830.00 per annum plus comprehensive benefits
Hiring Range: $117,464.00 - $132,147.00 + per annum plus comprehensive benefits
Work mode: Hybrid* see below for more details about this work mode.
Location: 10 Peel Centre Drive, Brampton
Hours of work: 35 hours per week
Who we are: We are responsible for designing, developing and implementing Human Services Digital solutions. Working collaboratively with our IT and Departmental partners we deliver highly effective technology solutions.
What you will do in this role:
The Product Manager within IT Solutions is responsible for running large major platforms, specifically CRM/Salesforce to improve the user experience which impacts the pilot area and over time can have a broader impact on the divisional program as well as other departments. The Product Manager acts as the technical expert on CRM/Salesforce and is responsible to be up to date on the product life cycle and roadmap, the functionality of the platform, and how to best utilize the platform to benefit the Region.

• Actively participate in the annual departmental technology planning process to ensure that product strategies and roadmaps align with evolving business objectives.
• Develop strategic artifacts for each service such as a business model canvas, product vision, SWOT, product-to-service mapping to guide strategic decision-making
• Work with business stakeholders and product owners to create and maintain comprehensive multi-year technology roadmaps that reflect service line goals.
• Provides strategic consultation, seeks and shares expert knowledge of the product life cycle and roadmap to plan and coordinate resources
• Provides in-depth analysis, conducts research, reviews documentation, develops reports/presentations, and makes recommendations on how to resolve complex problems and better utilize CRM/Salesforce to ensure the users of the platform can benefit from the platform
• Define business capabilities required for each service line, ensuring that technology solutions effectively meet these needs.
• Develops strong working relationships with IT Strategic Manager, who leads the Digital Services Team and the Digital Services Team members including:

• Solutions Architect around the design of the solutions & platform
• Business Analyst to ensure the product is meeting the needs of the client groups
• Project Manager to ensure that product visions are realized .

What the role requires:

• Relevant post-secondary education in Computer Science and/or Business, or equivalent
• 8 years of related and progressive experience, planning, implementing and managing CRM/Salesforce/Cloud projects
• Experience managing products at all stages of the product lifecycle
• CRM/Salesforce expertise, application, software and product experience
• Strong understanding and experience with enterprise platforms (SAP, Salesforce, Maximo, Azure, ESRI, Microsoft, UiPath, Five9, Service Now, etc.) and APIs.

Skills/Abilities:

• Demonstrated product management skills
• Strong analytical or problem solving/ decision making skills
• Strong verbal and written communication skills
• Solid consulting skills
• Excellent facilitation, influencing and relationship management skills
• Solid understanding of the Region of Peel/ municipal/ regional government
• Lead and facilitate product/steering committees with cross-functional stakeholders to share roadmaps, address pain points, and align on priorities

Nice to have:

• Product Management, Agile, Salesforce, Business Architecture Certifications

Be bold. Think big. Join us.
Perks That Make Work Fun (and Your Life Easier)!
At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:

• Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) -- starting on your very first day!

• OMERS Pension Plan: Automatic enrolment to help secure your future with peace of mind.

• Vacation Time That Grows: Start with 3 weeks of vacation per year-- because work-life balance is important!

• Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.

• Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.

• Performance Pays Off: Annual performance reviews with merit increases -- your hard work is recognized and rewarded!

• Supportive, Respectful Culture: Work in an environment where leadership truly cares, and inclusivity is celebrated.

• Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing -- whether in your career or on a personal level.

We've got you covered -- because we know happy, healthy people do their best work!
In this role, you'll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.
It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.
The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.
Interview: Our recruitment process will include video conference technology
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
If this opportunity matches your qualifications and experience, please apply on-line.
About Us
Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
We're working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we've been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada's Healthy Workplace Month with the presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it's impactful. We encourage you to in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.
Additional Information
Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.
Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact
Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.

Skills Required