Job Description

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!PagerDuty is seeking a Product Manager, AIOps to join our diverse, customer-focused team! As a Product Manager, you will support the AIOps product, which is the blend of data visualization, predictive modeling, and big data that leverages machine learning and PagerDuty's mission to automate your IT Operations. This is an exciting opportunity to solve the most compelling and high-value problems for our clients. The ideal candidate will have a deep understanding of systems, strong technical acumen, basic SQL knowledge, and a #ChampionTheCustomer mindset. You are also dedicated to working closely with a highly collaborative engineering team while building relationships across the business (sales, marketing, etc).KEY RESPONSIBILITIES

• Research, define, and evangelize a roadmap that shapes the strategic vision of the company, taking into account customer needs, business strategy, and technical feasibility. You will work with customers to do user research and create a research plan.
• Partner with a dedicated group of engineers, data scientists, and designers to design, deliver, and iterate on new products and features that explore how people interact with technology that drives their business.
• Build partnerships across our ecosystem to drive revenue and broaden our customer base.
• Collaborate with sales, support, customer success, marketing, and other departments to get value into customers\' hands and ensure success for both them and the company.

BASIC QUALIFICATIONS

• You have 3+ years of experience in a Product Manager role driving the full product lifecycle, including defining and hitting success metrics.
• Background in SaaS B2B Product Management.
• You have experience building positive relationships with engineering and cross-functional development teams.
• Experience using api-first development practices to design new products and structure requirements.
• Experience working with marketing, sales, and enablement to take a new product to market and ensuring adoption post-release.
• You have a real passion for getting things done. If you haven\'t done something before, you are naturally curious, driven to learn, and unafraid to ask for help.

PREFERRED QUALIFICATIONS

• Experience shepherding several major products or features to launch; preferably using iterative, agile methodologies.
• Comfort with SQL or data analysis tools.
• Ability to effectively communicate across diverse backgrounds and contexts, and lead through influence using metrics and research.
• Experience with AI, ML, or Data Science principles is nice to have.
• A bachelor's degree in mathematics, data analytics, or computer science is nice to have.

The base salary range for this position is 129,000 - 191,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.How we workOur values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users.
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.Your package may include:

• Competitive salary and company equity
• Comprehensive benefits package from day one
• Flexible work arrangements
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

About PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty's Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

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