Job Description

Team:

Product Management & Alliances

City:

Toronto

Country:

Canada




Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for a highly motivated individual with life science industry experience within the Safety (Pharmacovigilance) domain to drive customer success with our Veeva Safety Suite products.

As part of the Veeva Safety product team and broader Global Product Expert teams, your experience will play a key role in the Product organization. You will:

1. Develop rich relationships with key product users/influencers
2. Build and nurture highly engaged user communities by maintaining regular communication across various forums to deliver clear, impactful messaging that drives shared understanding, encourages product adoption, and enhances customer value
3. Represent the Product organization in customer meetings, online communities, with internal team education and at industry events - driving increased customer value through release education and product capability promotion
4. Serve as the Voice of the Customer by capturing and sharing their needs and industry insights with product managers to guide product decisions and design improvements, ultimately delivering better Safety solutions that drive regulatory compliance and operational efficiency
5. Collaborate effectively with Veeva field teams to drive customer success, product excellence, best practices (Good Vault Practice) and Veeva success!

This role is ideal for someone passionate about Pharmacovigilance, eager to collaborate with customers, and excited to drive their success.

What You'll Do

Be the product evangelist and provide subject matter expertise for the Veeva Safety products Stay up to date with the latest features and roadmap direction Contribute to best practices and process recommendations within the Veeva Safety products Engage with customer stakeholders to communicate product roadmap and vision Provide education to Veeva Safety customers in meetings and online communities; Communicating the problems we are solving, value delivered and product functionality Act as the customer advocate by collecting and prioritizing feedback to inform product roadmaps, and collaborate with Product teams to create effective release communications and resources Provide cross-functional support to internal teams, including Services, Strategy, Sales, and Product Support

Requirements

5+ years within the life sciences industry, ideally within Pharmacovigilance (Safety) Experience in using and/or implementing Safety applications and processes including substantial experience working with case processing, safety operations, aggregate reporting and signal management Ability to understand customer business requirements and to translate them to technical product requirements, preferences, and limitations - communicated to both business and technical stakeholders Ability to understand technical specifications and software development documentation, and translate them to end users and business teams Exceptional attention to detail, organization, and communication skills

Nice to Have

Veeva Product experience Experience performing software demonstrations Creating engaging videos with familiarity with Video Recording software (e.g. Camtasia)

Perks & Benefits

Medical, dental, vision, and basic life insurance PTO and company-paid holidays Retirement programs 1% charitable giving program

Compensation

Base pay: $75,000 - $150,000 CAD The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote
#LI-MidSenior

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
Work Where It's Best for You


Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.



Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.



We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.



Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.



Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.



When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.



Work at Veeva. Work where it's best for you.