Job Description

Job Category: Administrative Support
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This competition is restricted to internal applicants of the University of Alberta. Please log in to verify your internal candidate status.
This position is a part of the Non-Academic Staff Association (NASA).
This position offers a .
Location - This role is in-person. Work primarily takes place at North Campus, Edmonton.
The Proctoring Services Assistant (Assistant) supports the Accessibility and Accommodations pillar of the Academic Success Centre. Reporting to the Proctoring Services Team Lead, the Assistant facilitates the processing of course exam materials for students with approved accommodations.
As the lead for exam material processing, the Assistant manages the Proctoring Services administrative office. This includes serving as the primary receptionist and ensuring the space remains clean, organized, and accessible to all clients. Beyond physical space management, the Assistant monitors equipment and assets, oversees communications with University of Alberta faculty and students, and troubleshoots issues related to equipment or exam registration.
The Assistant also contributes to the broader efficiency of the Proctoring Services by assisting with the maintenance of registration systems and the development of instructional materials. The role plays a key part in continuous improvement by participating in procedural reviews, training, and workflow optimization. Additionally, the Assistant supports event coordination and liaises with various university stakeholders to ensure seamless service delivery.
Responsibilities:

• Manage the end-to-end retrieval, preparation, and meticulous organization of all exam materials and student-specific accommodations.
• Maintain accurate digital records in our database system by verifying registrations, details, and uploading exam details/materials promptly.
• Serve as the primary point of contact for the administrative office, handling all stakeholder inquiries via email, phone, and in person.
• Resolve last-minute exam changes, transport physical materials, and troubleshoot registration or equipment issues under tight deadlines.
• Oversee the organization, inventory, and cleanliness of the administrative space and proctoring devices to ensure accessibility.
• Support the coordination of proctors, readers, and scribes during peak periods.

Qualifications:

• Post-secondary degree or diploma in a related field (or an equivalent combination of education and experience).
• High proficiency in data-processing, database management, and electronic records, with the ability to maintain extreme accuracy under tight, competing deadlines.
• Exceptional interpersonal and communication skills, including the ability to triage students in distress and interact respectfully with diverse populations.
• Strict adherence to confidentiality (POPA), University regulations (Code of Student Behaviour), and a working knowledge of institutional policies and services.

Application Instructions
Please submit your resume and cover letter.
About Us:
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Metis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms-physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Metis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L'Universite de l'Alberta s'engage a creer une communaute universitaire ou chaque personne se sent valorisee, ou les obstacles a la reussite sont elimines et ou des connexions enrichissantes peuvent se developper. Nous accueillons les demandes de toutes les personnes qualifiees. Nous encourageons les femmes; Premieres nations, Metis et Inuits; membres des groupes minoritaires visibles; personnes handicapees; personnes de toute orientation sexuelle ou identite et expression de genre; et toutes les personnes qui peuvent contribuer a la diversification des idees et a l'universite a postuler.
About the Team: (formerly Office of the Dean of Students) holds student support at the heart of everything we do. We provide services focused on student well-being and flourishing both in the classroom and beyond. We offer a wide range of services, including career guidance, health and wellness resources, academic support, and assistance for students facing unexpected challenges or personal difficulties. We also work closely with faculty and staff across campus to ensure students receive coordinated support when they need it most.unexpected challenges or personal difficulties. We also work closely with faculty and staff across campus to ensure students receive coordinated support when they need it most.

Skills Required