Process Lead / Operations Analyst (ic)
Toronto, ON, CA, Canada
Job Description
Role:
Process Lead / Operations Analyst (IC)Location:
Toronto:
Process Lead / Operations Analyst (IC) Optimize and run business processes to meet SLAs, improve quality, and reduce cost-to-serve.Responsibilities:
Map processes; define SOPs; monitor SLAs; execute governance cadences; analyse root causes; drive continuous improvement and automation.Required Skills:
1Process mapping (BPMN); Excel/SQL for ops analytics; SLA management; stakeholder communication.Preferred Qualifications:
Lean/Six Sigma (Green Belt); RPA exposure (UiPath/Power Automate).
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Job Detail
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Job IdJD2976032
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationToronto, ON, CA, Canada
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EducationNot mentioned