Job Description

Under the general direction of the Continuous Improvement Administrator, the Process Improvement Specialist (PIS) integrates expertise in process improvement, project management, and organizational change management into the delivery of interdepartmental and departmental major projects. These are often complex IT projects involving:

Public facing service changes often initiated by or of interest to industry and elected officials, High-profile and high-risk implications, Analysis and critical decision making, Ambiguity, Multiple stakeholders, including interdepartmental, external, industry, Council, and sometimes inter-governmental representatives, Complex project/program governance structures including other City departments and/or the CAO's Office, Multi-million-dollar budgets and sometimes financial obligations with external agencies, Comprehensive change management considerations, including communications and training, and High consequences of errors.

The PIS is responsible for leading the execution of major projects throughout the project lifecycle for the department's operating divisions - Development & Inspections, Urban Planning & Design, Real Estate & Land Development, and Golf Services, as well as the Office of the Director. The PIS is expected to develop a deep knowledge base of the department's complex service offerings, which includes an understanding of workflows, systems, interdepartmental up-stream and down-stream implications, regulations, bylaws, policies, standard operating procedures, service level agreements, available data, etc.


In addition to leading projects and identifying service optimization opportunities, the PIS is responsible for acting as the liaison between the business and IT technical team, ensuring business requirements are reflected in the system design and implementation. Additionally, the PIS leads the people side of change - developing and executing the change management plans following Prosci ADKAR principles to ensure training and communication are executed effectively, prior to transitioning ownership of the service change to the business.


The PIS continuously demonstrates creativity, initiative, analysis, critical decision-making skills, facilitation skills, a commitment to innovation, collaboration and teamwork, and the use of advanced interpersonal communication to help achieve the Department's strategic priorities.

As the

Process Improvement Specialist,

you will:

Provide process improvement expertise to lead the identification and implementation of service optimization opportunities. Provide project management expertise to successfully implement major departmental projects. Provide organizational change management expertise to successfully manage the people side of change for major departmental projects. Functions as an active member of the Strategic Initiatives & Project Development (SIPD) Branch of the Office of the Director and takes on other duties and special assignments as required

Your education and qualifications include:

Post secondary degree in a related discipline (such as: Business, Architecture, Engineering, Computer Science, or Public Administration) or equivalent combination of education, training and experience will be considered. Certification in process improvement theory and tools (e.g. lean six sigma) or business analysis is required.

Project Management Professional (PMP) designation or Diploma in Project Management is required. Applicants who have not yet attained their PMP designation are required to obtain within a 1-year timeframe.

Prosci ADKAR Certified Change Practitioner, or similar change management certification or training is an asset.

5-8 years of experience leading process improvement and project management activities, including large scale IT and/or organizational transformation projects from initiation to project closure.

Experience executing comprehensive service reviews to identify new process improvement opportunities and implementing process change within a team or organization. Experience leading organizational change management activities in complex environments with multiple stakeholders (e.g. regulatory). Leadership experience includes planning, organizing, directing, motivating and managing professional and administrative staff.

Ability to navigate complex and change sensitive environments, influencing desirable outcomes through positive and collaborative relationship management.

Knowledge of current theory, concepts and techniques (e.g., LEAN, Six Sigma) of process improvement and experience in applying this knowledge to complex projects with multiple stakeholders.

Excellent interpersonal skills with the ability to establish and maintain effective working relationships with internal and external stakeholders.

Strong communication skills with the ability to facilitate discussions/meetings and prepare and deliver presentations to a variety of audiences.

Excellent written communication skills with the ability to produce a variety of documents in a concise and accurate manner.

Excellent organizational skills with the ability to meet deadlines in a fast-paced and changing work environment.

Strong problem solving, analytical and decision-making skills.

Knowledge of the AMANDA permit tracking system is an asset.

IMPORTANT

: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Conditions of employment:

The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

* A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Check information please visit https://www.winnipeg.ca/police/services/online-record-checks.