WHO WE ARE
As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at
OUR VALUES
RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION
WHO YOU ARE
The ideal candidate would work on the Operational Improvement team and bring strong experience with CCaaS technology implementation and business process analysis. They would partner with Operations and Technology Services to analyze business processes and applications, identify gaps & areas for improvement, shape recommendations to drive efficiencies, and ensure system configurations and resulting business processes are aligned.
In addition, the Process and Systems Analyst may lead or support configuration, user acceptance testing, delivery and adoption of approved changes.
This role works at the intersection of people, process, and technology to bring a focus on continuous improvement to our Operations processes and procedures.
WHAT YOU WILL DO
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