Job Description

Position Overview:

The Pro Shop Assistant plays a key role in providing exceptional customer service to members and guests, ensuring the smooth day-to-day operation of the golf shop. This position involves retail sales, tee time management, tournament support, and general golf operations assistance. The Pro Shop Assistant serves as the front-line representative of the golf club, promoting a positive and welcoming atmosphere.

Key Responsibilities:

Customer Service & Member Engagement

Greet members and guests promptly and professionally upon arrival. Provide information on tee times, course conditions, tournaments, and club policies. Assist with product selection, offering recommendations for golf apparel, equipment, and accessories. Handle member inquiries, complaints, or concerns in a courteous and solution-focused manner.

Tee Time & Booking Management

Schedule, confirm, and adjust tee time bookings using the club's reservation system. Communicate with starters, marshals, and course maintenance to ensure smooth pace of play. Coordinate special bookings for groups, corporate outings, and tournaments.

Retail Operations

Process sales transactions accurately using POS systems. Restock, organize, and maintain displays of merchandise to maximize sales. Assist in receiving, pricing, and tagging new inventory. Monitor and control inventory levels, reporting shortages or issues to the Head Professional.

Tournament & League Support

Assist in organizing, setting up, and scoring tournaments and leagues. Prepare scorecards, cart signs, proximity markers, and event materials. Support prize distribution and post-event communications.

Golf Operations Support

Communicate course conditions, rules, and any updates to players. Assist with cart assignments and tracking usage. Monitor pace of play and assist with on-course coordination when required. Maintain cleanliness and organization of the pro shop, storage areas, and surrounding facilities.

Skills & Qualifications:

Strong customer service and interpersonal skills. Ability to work in a fast-paced, multi-tasking environment. Basic knowledge of golf etiquette, rules, and equipment (training provided if necessary). Proficiency with point-of-sale (POS) systems and Microsoft Office Suite. Excellent organizational and problem-solving skills. Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays.

Physical Requirements:

Ability to stand for extended periods. Comfortable lifting and carrying up to 25 lbs (e.g., merchandise boxes, golf bags). Ability to work indoors and outdoors in varying weather conditions.

Reporting Structure:

Reports to: Head Golf Professional / Assistant Golf Professional

Work Environment:

This position is part of a team-oriented golf operations environment. The Pro Shop Assistant interacts with members, guests, and other staff daily and is expected to maintain a professional, friendly, and approachable demeanor at all times.

Job Type: Seasonal
Contract length: 2 months

Pay: From $17.20 per hour

Expected hours: No less than 20 per week

Benefits:

Discounted or free food On-site parking Store discount
Work Location: In person

Expected start date: 2025-09-01