Job Description

Coast Appliances is a great place to work. We are an ambitious organization, investing in technology, process, and most importantly, dynamic PEOPLE! With an energized team that stretches across Canada, we are invested in growing our team members as we grow our business.

Reporting to the Senior Sales Associate and Store Management, you will support the Senior Sales Associate in account management, assisting in client service tasks and learn essential aspects of the appliance industry. This is an ideal role for someone who wants to gain hands-on experience and accelerate their path to becoming a successful sales associate, with unlimited earning potential. As a key member of our PRO team, you will be responsible for maintaining strong client relationships through regular follow-ups, coordinating planning activities, and identifying opportunities to deepen relationships.

How you will make a difference

Business Development

Proactively engage prospective clients through calls, emails, and social media. Prepare sales presentations and materials for client meetings. Manage calendars, communications, and order processing for the Senior Sales Associate. Maintain and organize customer orders, process payments, and confirm customer specs to ensure accuracy and eliminate errors. Assist in tracking KPIs related to client conversion, retention, upsell, and new business development. Support Senior Sales Associate in closing deals and achieving revenue targets.

Project Management

Schedule and attend client calls or meetings with Senior Sales Associate Serve as a point of contact for clients during transactions, ensuring timely updates and high-quality service. Monitor orders, invoices, and delivery timelines; perform site checks and coordinate with clients and supervisors. Act as first point of contact for PRO customers on service inquiries and coordinate resolution with the service team. Maintain and organize customer orders, process payments, and confirm customer specs to ensure accuracy and eliminate errors. Monitor active and pending invoices and track product arrival dates into our warehouse. Document issues and coordinate with service department for resolution. Stay current on product knowledge, competitor activity, and market trends through training and mentorship.

Development

Shadow the Senior Sales Associate on customer appointments when needed. Attend sales training sessions to build product and industry knowledge. Track competitor activity and provide market intelligence.

What makes you a great fit

Strong communication skills (oral and written) Ability to multitask and manage competing priorities The ability to work well with internal and external stakeholders Expert problem solving and conflict resolution skills Ability to take accountability for decisions, actions, and results Ability to work and think independently and establish priorities without constant direct supervision. Keen business sense, with the ability to find creative business-oriented solutions to problems
If you are someone who thrives in a fast-paced setting, loves making things run seamlessly, and takes pride in every customer interaction, this is the role for you.

Apply now and grow with us!

We thank all applicants for their time. Please note, only applicants under consideration will be contacted.

Coast is an Equal Employment Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment.
Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices.

Location: 18503 Stony Plain Road, Edmonton, Alberta T5S 2X6

Job Type: Full-time

Ability to commute/relocate:

18503 Stony Plain Road, Edmonton, Alberta T5S 2X6: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person