Job Description

About the Euro Tile & Stone:

Euro Tile & Stone provides carefully curated collections of porcelain tile, marble and countertops sourced all over the world coupled with exceptional service, expertise and supply chain to deliver an excellent client experience. We help to transform our client\xe2\x80\x99s space to create the atmosphere, the vibe, the feeling they\xe2\x80\x99re looking for.

Who we serve: for over 30 years, we have been serving homeowners, designers, architects, builders, retailers, contractors and renovators. You will have the opportunity to touch every aspect of the business and truly influence yours and the company\xe2\x80\x99s success.

Benefits:

Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance, Paid time off, Wellness program.

Salary:

Starting from $20.00 per hour

Position Details:

Euro Tile & Stone is looking for a customer focused Pro Desk Specialist. Being the primary point of contact for our contractor customers, you will have the opportunity to directly impact the success of our client\xe2\x80\x99s business, often working directly with business owners. Join us to be a part of our growing and evolving team. We are looking for someone to help build and support our existing Pro Centre and Commercial customers. Duties include, but are not limited to:

• Build professional relationships with our B2B clients, many of whom are entrepreneurs/business owners, to become their resource of choice and positively impact their business success
• Provide exceptional service, consultation, and customer experience to anyone who either enters our store or contacts us
• Proactively driving sales and assessing contractor needs on a continuing basis
• Place orders for commercial (B2B) customers, process transactions for customers
• Receive, convert, and process quotes and orders in-person, via phone and via email with high precision
• Ensure client\xe2\x80\x99s requirements are met, including timelines, inventory levels, processing orders/payment and communicating with all parties involved
• Perform order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues
• Coordinate successful completion of projects and orders for commercial customers
• Provide customers with suggestions for additional items they may need (Add-on sales)
• Communicate in-person, via phone and email, proactively and professionally at all times
• Have a great understanding of our vast product types and collections including continually and proactively familiarizing yourself with new products; in addition to the training provided
• Understand technical nuances of similar products and be able to provide recommendations based on client\xe2\x80\x99s needs
• Provide coverage to assist with retail/B2C clients for technical aspects when necessary
• Informing customers on pricing, options, or status on pending orders
• Teamwork. That means collaborating with other Associates and working harmoniously with other business units including Account Managers, Showroom Consultants, Logistics Managers, Operations Managers, etc. As well, assisting the Order Desk, Service Desk, and Showroom, as needed
• Keep shelves and displays stocked, and correctly displayed
• Participate in events after hours that we will host or attend (not mandatory but encouraged in order to build deeper relationships)

What You Bring to the Role:

• Previous experience in Commercial Sales, sales support, Order Desk, or similar role in the building industry
• A desire to build relationships and connect with members of the industry
• An understanding that the client is central to everything we do
• Ability to communicate effectively in person, over the phone and by email in both English and French
• Ability to multi task effectively
• Mature, positive, friendly, courteous attitude
• Highly detailed and precision oriented. Accuracy in this position is a must
• Taking initiative to ensure understanding of a client\xe2\x80\x99s exact requirements
• Balance all types of communication and responsibilities including serving clients in-person and proactively communicating by email and phone
• Proactively identify potential problems and taking care of them before they might escalate
• Able to learn, and use technology (ERP, Microsoft Office, and specifically Excel). We will train you on our systems in your first week.

Nice to Haves:

• Knowledge of the TTMAC would be beneficial
• Other languages. We\xe2\x80\x99re an international company. Tell us about any other languages you speak

Why Join:

At Euro Tile and Stone our four guiding principles are to treat clients like family, only sell high quality products we believe in, invest to have plenty on hand inventory, and hire people who share our passion and values. We are dedicated to continuing to offer outstanding service and care to each and every one of our clients. With over 30 years in the business, we have an unwavering focus on building relationships and our clients appreciate that.

• You get to work directly with other businesses and entrepreneurs, often as their first point of contact, so you get to make a tangible impact to their success.
• We have a strong commitment to our employees just as we do our clients because we recognize that our people are fundamental to the success and growth of our business
• You\xe2\x80\x99ll get the freedom to express your talents in your unique way
• You\xe2\x80\x99ll receive a competitive salary, bonus and benefits plan
• You have a high potential for growth and career development
• Our company culture is pretty cool. We have an international and design flair, with a fun, collaborative, caring culture and outstanding people. We\xe2\x80\x99re also business focused and get stuff done
• We\xe2\x80\x99re diverse in terms of culture, but also in embracing diverse opinions and schools of thought
• We offer continuous product training and enjoy sharing our knowledge with our team members
• We give back to our community in many ways and we love to have our employees participate in our charitable events
• We refined the experience of shopping at a retail flooring store and will keep improving
• You\xe2\x80\x99ll have amazing hours for a \xe2\x80\x9cretail\xe2\x80\x9d position
• You\xe2\x80\x99ll get to have a high impact on shaping the business as we continue grow
• We genuinely accept feedback and adjust based on it

If you want to work with us but think your experience is this close to what we\xe2\x80\x99re looking for, please still apply. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we\xe2\x80\x99re dedicated to adding new perspectives to the team and encourage everyone to apply.

Euro Tile & Stone welcomes and encourages applications from people with disabilities and recognizes the importance of Equality, Diversity and Inclusion. Accommodations are available for applicants with disabilities throughout the recruitment, selection and assessment process. If you require an accommodation, please let us know in advance and we will work with you to meet your needs.

We appreciate all applicants for their interest but only those selected for an interview will be contacted.

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Euro Tile & Stone