Job Description

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us reshape the landscape of customer experience - where every conversation becomes an opportunity, and every transcription reveals actionable insights.


Introducing Calabrio - the trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, powered by AI-driven analytics and transcription insight tools, unlocks the true essence of customer sentiment, turning unstructured speech data into knowledge with lightning speed.


We are seeking a skilled Principal Software Engineer with deep expertise in AI and data-driven application development. The ideal candidate will have a proven track record of architecting and scaling intelligent SaaS solutions, leading technical initiatives, and transforming transcription data into actionable customer insights.

Candidate must be located in Ontario or British Columbia.

What you'll be doing:

Design and architect large-scale, mission-critical SaaS applications serving tens of thousands of users worldwide. Build and maintain AI-enabled back-end services, data pipelines, and front-end applications for transcription and customer experience analytics. Collaborate with data science teams to operationalize NLP, speech-to-text, and LLM models for summarization, sentiment analysis, and semantic search. Work with both relational and non-relational databases to ensure efficient storage and retrieval of transcription and customer interaction data. Build and consume REST APIs to enable seamless integration of transcription insights across applications. Serve as a technical leader, writing specifications, proposing scalable solutions, and mentoring junior developers. Partner with designers, QA engineers, product managers, and DevOps to deliver high-quality, AI-powered software solutions. Participate in, contribute to, and occasionally lead Agile ceremonies. Adhere to Agile methodologies to ensure the timely delivery of complex projects. Troubleshoot, debug, and optimize existing applications in a large-scale distributed environment to enhance reliability and performance. Stay current with the latest advances in AI, NLP, and full stack development to continuously evolve our platform. Participate in the team on-call rotation, helping to support engineering teams and production environments.

Requirements

8+ years of professional experience in software development, including 3+ years in senior or above roles within enterprise SaaS environments. Proficiency in Python, Java, SQL, React, and JavaScript. Hands-on expertise in AI/ML development, with a focus on transcription, speech analytics, NLP, and LLM-based applications. Strong experience using AI-assisted development tools such as GitHub Copilot, Cursor, and Windsurf. Experience with relational databases (PostgreSQL, SQL) and non-relational databases (DynamoDB, Opensearch). Strong ability to design, develop, and consume REST APIs and similar technologies. Adaptable, with the ability to switch between technical stacks and domains in response to evolving business needs. Deep experience in modern cloud computing environments such as AWS (preferred), GCP, and/or Azure. Adept at troubleshooting and optimizing complex distributed systems at scale. Strong familiarity with the software development life cycle (SDLC) and Agile methodology.

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most...workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire


creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you'll feel motivated and truly excited to come to work!


Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We've been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC's Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.


Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.


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