Job Description

Principal Program Manager - AI Agent

=========================================


Multiple Locations, Ireland



Date posted

Aug 08, 2025

Job number

1846902

Work site

Up to 100% work from home

Travel

25-50

%

Role type

Individual Contributor

Profession

Program Management

Discipline

Customer Experience Program Mgmt

Employment type

Full-Time

Overview

Microsoft is where passionate innovators come to collaborate, envision what's possible, and push the boundaries of what technology can achieve. We operate in a world of more: more possibilities, more innovation, and more impact-enabled by a cloud-first, AI-powered platform.The

Business & Industry Copilots

group builds and operates Microsoft's business applications and agentic AI tooling-including

Dynamics 365

,

Copilot Studio

,

Power Apps

,

Power Automate

, and

Dataverse

. Power Platform now serves over

56 million monthly active users

, and Copilot Studio powers agents in

230,000+ organizations

, including

90% of the Fortune 500

. To help our largest, most strategic customers unlock real business value with these tools, we are forming a

Forward Deployed Engineering (FDE)

team within the

Copilot Studio Customer Advisory Team (Power CAT)

.

As an

Agent FDE Solution Architect

, you will engage deeply with one strategic customer at a time, embedding for multiple weeks to co-design and co-develop their first production-ready Copilot Studio agents-conversational agents, autonomous agents, or Microsoft 365 Copilot-connected agents. Your mission: ensure successful adoption and fast-track value realization during the initial implementation phase.

You will operate at the intersection of delivery and product, working hands-on with customers to design agent flows, integrate Azure services and enterprise systems, and build real-world solutions using the full extensibility of the Microsoft stack. You'll partner closely with Microsoft field teams, product groups, and engineers to unblock adoption and ensure every deployment is scalable, secure, and impactful. FDEs thrive in ambiguity, adapt quickly, and ship fast--bringing clarity to complex engagements, surfacing repeatable patterns, and channeling field feedback directly into engineering priorities.

Join us if you want to shape the future of agentic AI at scale-by making our most strategic customers successful, one production deployment at a time.

Qualifications

Proven

years

in software development or software delivery with significant

customer-facing

engagement; strong project/program management, problem solving, and the ability to influence without authority. Hands-on expertise with

Microsoft Copilot Studio

and

Power Platform

(governance, security, administration;

ALM

; low-code/pro-code extensibility), plus

core AI application development

and

solution architecture

; familiarity with

generative and agentic AI

concepts. Excellent communication and presentation skills with proven

executive presence

; comfortable engaging C-level leaders, program owners, low-code makers, developers, and architects A team player with a habit of sharing knowledge (docs, talks, videos, code samples, accelerators) and thrives in fast-paced environments managing multiple workstreams. Willing to

travel up to 50%

, including on-site customer work

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check:

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred

/Additional

Qualifications

Proven years

of experience in software development or software delivery with a strong customer-facing track record. Technical sales acumen: present architectures and value, run design sessions and POCs, and accelerate technical wins with an understanding of enterprise sales motions. Track record of

rapid prototyping

and

iterative delivery

; experience leading complex deployments of

Generative AI

and/or traditional

ML

solutions. Maintains current expertise across the

generative/agentic AI

landscape (new tech, competitors, and Microsoft offerings) and best practices for Azure integration.

Responsibilities

Embed with one customer at a time to design and deliver production-ready agents using Copilot Studio, Power Platform, Microsoft 365 Copilot, and Azure services. Own end-to-end delivery from scoping and prototyping to secure, scalable production integrating with enterprise systems and APIs. Collaborate with customer stakeholders (from execs to engineers), Microsoft field teams, and product engineering to drive adoption and unblock complex scenarios. Move fast in ambiguity-leading rapid iteration and architectural decisions that balance speed, scope, security, and quality. extensibility patterns, connectors, Azure integration, and conversational orchestration to ship value hands-on. Capture and codify best practices publishing playbooks, reusable patterns, and accelerators that help the FDE function scale. Surface field insights to influence the Copilot Studio roadmap articulating blockers, patterns, and needs from real-world deployments.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
?Industry leading healthcare
?Educational resources
?Discounts on products and services
?Savings and investments
?Maternity and paternity leave
?Generous time away
?Giving programs
?Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.