Job Description

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About Us

Millions look to us to progress their careers. We look to you.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.



Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

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The Role

This opportunity is your chance to play a key role in shaping and delivering an exceptional workplace experience at AMS. Interested? Then we'd like to talk to you!

As a

Principal Specialist - Facilities

, you will support the smooth, safe, and efficient operation of AMS offices, using theServiceNow platform to manage facilities activities, optimise space and resources, and drive continuous improvement initiatives.



You will lead facilities projects, partner with internal stakeholders and third-party vendors, and oversee core processes such asHealth & Safety systems, mobile device administration, room bookings, and systems management, while contributing to key Global Facilities KPIs and reporting.



In this role, you will support the Facilities Manager, coach junior team members, and bring a proactive, service-driven mindset focused on quality, efficiency, and workplace excellence.

This is a hybrid role, with on-site work three times per week at the AMS Downtown Toronto office.

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Key Accountabilities

What you'll be doing:

Ensure the successful operation of all AMS offices / service centres. Ensure that all daily Service Now queries are resolved in line with key KPIs. Partner with the relevant stakeholders in managing the regional property portfolio for example supporting with lease agreements, location strategy. Plan and coordinate office installations, maintenance works and / or refurbishments - Undertake tasks as necessary to ensure they provide high quality work environments offering the most effective use of space, such as; undertaking space planning, fit-out works and internal office moves within the premises; assisting in the management of accommodation and infrastructure services Ongoing planning and required activities around organising premises and building services, (e.g. obtaining Landlord and planning consents for building works, insurance and project management to deliver all required works) Ongoing re-active maintenance to fabric, premises and building services, to include decorative and refurbishment works Maintain good landlord and tenant relations and develop effective relationships with managing agents Organise and hold regular performance meetings with each supplier to ensure value for money service is received and monitored, quality checking, snagging and performance improvement Work closely with the Manager to deal with current service contract and renewals, and assisting with contract tendering for new contracts Working with the Manager to input into the Opex and Capex budget and forecast planning for the respective region. Deliver against regional Opex and Capex budgets by reviewing utilities consumption, analysing the cost control file and proactively seeking out opportunities to minimize / reduce costs. Handle insurance plans and service contracts, as appropriate. Complete required reports within appropriate deadlines. Foster a culture of continuous improvement and lead/drive related initiatives across the team to increase productivity and eliminate waste. Lead and support on strategic Global Facilities projects focused on continuous improvement and / or business objectives. Handle and resolve Facilities related escalations, in a timely manner. Proactively identify operational risks and address / escalate accordingly. Ensure compliance with all local / global Health and Safety regulations as well as AMS policies and procedures. Accountable for meeting compliance, risk and audit standards across the offices Contribute and meet the key requirements to the Compliance Safeguards Standards Scorecard for the Facilities function and regional Risk Register. Support the recruitment and onboarding process for new team hires. Support the maintenance and improvements of the Facilities SharePoint site. Provide cover for other Facilities Team Leaders, where necessary. Being a key contributor in the execution of the regional location strategy working with the nominated tech provider on the governance of flexible space options and monitoring the utilization of space across our key locations. Supporting on how we can successfully communicate the strategy to engage our remote/client-based employees in region.
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Skills & Experience

What you need to have to be successful:

Strong experience in

business operations, office management, hospitality, customer service, and/or event planning

Supervisory or team lead experience

within Facilities or Business Operations Strong knowledge of Facilities best practices and experience using systems such as ServiceNow

Excellent communication skills

, with confidence engaging with

internal and external stakeholders

Strong organisational and multitasking skills, with the ability to prioritise, delegate, and meet deadlines

Commercial awareness

, with experience supporting cost control and budget management Customer service and hospitality mindset, with high energy and a people-focused approach Continuous improvement mindset, with strong problem-solving and analytical skills Relevant professional qualification (e.g. Certified Facility Manager - CFM) is a plus Fluency in English and proficiency in additional languages is a plus
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Other

Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.



We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

Full training and support High value and challenging work A vibrant, diverse, and collaborative culture Flexible working A competitive reward and benefits package
The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.



If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.



Hit the

Apply now

button to get your journey started!

Details

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Reference

AMS29384


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Closing

31/01/2026


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Location

Canada, Toronto


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Schedule

Full Time


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Business area

Facilities


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Sector

Pharma Life Sciences


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Employment Type

Permanent