Job Description

Ready to build the future with AI?

At Genpact, we

don't

just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying

cutting-edge

AI solutions, and want to push the boundaries of

what's

possible, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role

of

Principal

Consultant - Business Analyst - Service Now

In this role you

will

be responsible for

part of the full project lifecycle with a primary focus on business value and benefit realization.

Key

Responsibilities

:

Collaborate with stakeholders to gather,

analyze

, and document business requirements related to ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).

Translate business needs into functional specifications and user stories with clear acceptance criteria.

Participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.

Work closely with ServiceNow developers and architects to ensure solutions align with business goals and platform best practices.

Conduct gap analysis and

impact

assessments for new requirements or changes.

Support UAT (User Acceptance Testing) by preparing test cases, coordinating testing efforts, and

validating

results.

Maintain a product backlog and prioritize features based on business value and technical feasibility.

Provide training and documentation to end-users and stakeholders as needed.

Monitor and report on project progress, risks, and issues.

Minimum

Qualifications

:

Bachelor's degree in computer science, Information Systems, Business Administration, or related field.

Good

experience

as a Business Analyst, with focus on ServiceNow.

Strong understanding of Agile methodologies (Scrum, Kanban).

Experience with ServiceNow modules such as ITSM, ITOM,

CSM

or HRSD.

Experience on service mapping, FSO despite, S2P would be preferred.

Proficiency

in writing user stories, use cases, and process flows.

Excellent communication, interpersonal, and stakeholder management skills.

Ability to work independently and collaboratively in a team environment.

P

referred qualifications

and skills:

ServiceNow Certified System Administrator or other relevant certifications.

Experience with Agile tools like Jira, Azure DevOps, or Rally.

Familiarity with ITIL framework and practices.

Experience in enterprise-level ServiceNow implementations or upgrades.

Excellent communication and stakeholder management skills.

Self-motivated, Positive outlook & result oriented

Demonstrated strengths in leadership, critical analysis, strategic problem-solving, and effective interpersonal communication

.

Why join Genpact?

Lead AI-first transformation

- Build and scale AI solutions that redefine industries

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best

- Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI

- Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up

.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobPrincipal Consultant

Primary LocationCA-Halifax

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 17, 2025, 5:03:32 AM

Unposting DateOngoing

Master Skills ListDigital

Job CategoryFull Time