Job Description

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued \xe2\x80\x93 as we shape the future of Canadian retail, together. Our unique position as one of the country\'s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well\xc2\xae.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Holt Renfrew vous offre un environnement inspirant, ax\xc3\xa9 sur la mode, avec des possibilit\xc3\xa9s d\'apprentissage et d\'\xc3\xa9panouissement. De nos incroyables partenariats avec des marques de luxe embl\xc3\xa9matiques \xc3\xa0 nos engagements en mati\xc3\xa8re de responsabilit\xc3\xa9 sociale d\'entreprise, vous serez inspir\xc3\xa9 chaque jour.

Un emploi chez Holt Renfrew offre une r\xc3\xa9mun\xc3\xa9ration globale concurrentielle, une g\xc3\xa9n\xc3\xa9reuse remise d\'employ\xc3\xa9, un r\xc3\xa9gime de retraite, des prestations de soins de sant\xc3\xa9 et de soins dentaires, une aide pour les frais de scolarit\xc3\xa9, ainsi qu\'un apprentissage et un perfectionnement continus.

Pr\xc3\xa9pos\xc3\xa9(e), V\xc3\xa9rification et Contr\xc3\xb4le

Le(la) pr\xc3\xa9pos\xc3\xa9(e), V\xc3\xa9rification et Contr\xc3\xb4le op\xc3\xa8re le standard t\xc3\xa9l\xc3\xa9phonique, les services administratifs, les comptes fournisseurs et les fonctions d\xe2\x80\x99\xc3\xa9tablissement de bilan au sein de la Caisse centrale. Le(la) titulaire de ce poste est \xc3\xa9galement responsable des services internes fournis au magasin, dont les demandes g\xc3\xa9n\xc3\xa9rales et proc\xc3\xa9durales ainsi que la consigne de paquets et la v\xc3\xa9rification des sacs des employ\xc3\xa9s.

Les responsabilit\xc3\xa9s sp\xc3\xa9cifiques comprennent ce qui suit, sans toutefois s\xe2\x80\x99y limiter:

• S\xe2\x80\x99assure de r\xc3\xa9pondre aux appels entrants des clients selon les normes de l\xe2\x80\x99entreprise
• Redirige ad\xc3\xa9quatement les appels aux r\xc3\xa9cipiendaires ou livre les messages en temps opportun
• Tient \xc3\xa0 jour le r\xc3\xa9pertoire t\xc3\xa9l\xc3\xa9phonique de l\xe2\x80\x99emplacement
• Supervise les r\xc3\xa9parations des syst\xc3\xa8mes techniques (PDV et autres)
• Offre du soutien financier par le biais de rapprochement bancaire, de codage de facture, de gestion de la petite caisse, d\xe2\x80\x99enqu\xc3\xaates sur les r\xc3\xa9trofacturations
• G\xc3\xa8re les marchandises appartenant aux clients et fait le suivi des autres relev\xc3\xa9s non marchandise/de libre circulation
• S\xe2\x80\x99assure de respecter les pratiques de travail administratives et de maintenir un lieu de travail propre et ordonn\xc3\xa9 afin de limiter les pertes
• Effectue la v\xc3\xa9rification des politiques et proc\xc3\xa9dures de l\xe2\x80\x99entreprise par rayon/service
• Fournit du soutien et du suivi pour les v\xc3\xa9rifications afin d\xe2\x80\x99assurer la conformit\xc3\xa9
• Se conforme \xc3\xa0 toutes les politiques et exigences de sant\xc3\xa9-s\xc3\xa9curit\xc3\xa9
• Effectue les autres t\xc3\xa2ches qui lui sont assign\xc3\xa9es

Le(la) candidat(e) id\xc3\xa9ale) poss\xc3\xa8de :

• Dipl\xc3\xb4me d\xe2\x80\x99\xc3\xa9tudes secondaires ou l\xe2\x80\x99\xc3\xa9quivalent
• De 2 \xc3\xa0 3 ans d\xe2\x80\x99exp\xc3\xa9rience pr\xc3\xa9alable dans un poste similaire
• Connaissances interm\xc3\xa9diaires de Microsoft Office, incluant Excel, PowerPoint et Word
• Attention minutieuse aux d\xc3\xa9tails \xc3\xa9prouv\xc3\xa9e, exceptionnelles comp\xc3\xa9tences organisationnelles et excellentes aptitudes en communication \xc3\xa9crite et verbale
• Parfaitement bilingue en fran\xc3\xa7ais et en anglais

L\xe2\x80\x99\xc3\xa9valuation du succ\xc3\xa8s :

• Contribution aux objectifs financiers
• Objectifs individuels li\xc3\xa9s \xc3\xa0 la r\xc3\xa9alisation des objectifs du service

R\xc3\xa9troactions des clients internes et externes

Holt Renfrew est un employeur qui souscrit au principe de l\'\xc3\xa9galit\xc3\xa9 d\'acc\xc3\xa8s \xc3\xa0 l\'emploi et s\'engage \xc3\xa0 favoriser un milieu de travail diversifi\xc3\xa9 et inclusif. Notre succ\xc3\xa8s futur d\xc3\xa9pend des perspectives et des contributions de tous nos employ\xc3\xa9s \xe2\x80\x93 leurs origines, capacit\xc3\xa9s et exp\xc3\xa9riences diverses rendent notre entreprise plus forte. Si vous \xc3\xaates contact\xc3\xa9(e) pour une offre d\'emploi et que vous avez besoin d\'un transport, veuillez nous en informer afin que nous puissions vous garantir une exp\xc3\xa9rience de candidat accessible tout au long du processus de recrutement. Toutes les demandes sont confidentielles et utilis\xc3\xa9es uniquement pour r\xc3\xa9pondre aux besoins des candidats.



Associate, Audit & Control

The Associate, Audit & Control provides the switchboard, general office, accounts payable and daily balancing functions within the Cash Office. They also execute the internal services provided to the store including general and procedural inquiries, and employee parcel and bag check.

Specific responsibilities include (but are not limited to) the following:

• Ensure inbound customer calls are answered following company standards
• Accurately route calls to recipients or deliver messages in a timely fashion
• Maintain phone directory for location
• Oversee repairs of technical systems (POS, etc.)
• Provide financial support through banking reconciliation, invoice coding, petty cash management, chargeback investigations
• Manage Customer\xe2\x80\x99s Own Goods, and other No Inventory Value/No Charge tracking
• Ensure general office practices maintained and a neat and tidy workplace to mitigate loss
• Perform department auditing of company policies and procedures
• Provide support and follow up on audits to ensure compliance
• Perform other duties, as assigned

The ideal candidate:

• High School diploma or equivalent
• 2-3 years of previous work experience in a similar environment; retail preferred
• Intermediate knowledge of Microsoft Office including Excel, PowerPoint and Word
• A proven track record of strong attention to detail, exceptional organizational skills, and excellent written and verbal communication

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars \xe2\x80\x93 Environment, Sourcing and Community \xe2\x80\x93 and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values \xe2\x80\x93 Care, Ownership, Respect and Excellence \xe2\x80\x93 guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits \xe2\x80\x93 these are some of the many reasons why we are one of Canada\xe2\x80\x99s Top Employers, Canada\xe2\x80\x99s Best Diversity Employers, Canada\xe2\x80\x99s Greenest Employers & Canada\xe2\x80\x99s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Loblaw