Job Description

Office Manager / Treatment Coordinator (Mississauga)

Full-Time | Growth-Focused | Leadership Role in a Collaborative Dental Group

We are part of a small, growing group of privately owned dental practices across the GTA. We are deeply committed to exceptional patient care, continuous learning, and fostering a positive, supportive environment where our teams feel valued, trusted, and empowered.

We are looking for an experienced

Office Manager and/or Treatment Coordinator

to join our Mississauga team. The right candidate is a strong communicator, natural leader, and problem-solver--someone who genuinely enjoys helping patients and supporting the team. This posting is to hire

one or two positions

, depending on fit.

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Who We Are

We believe in:

Integrity and accountability

in every interaction

Open communication and collaboration

across locations

Leadership through support--not authority

Growth, training, and mentorship

for all team members

Exceptional patient experience

, every visit
We believe managers and treatment coordinators should elevate the team: building trust, aligning goals, and helping staff feel confident and supported in their roles.

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About the Role

We are hiring for

Office Manager

,

Treatment Coordinator

, or a combination of both roles depending on candidate experience.

Office Manager Responsibilities

Lead and support a high-performing team of administrators, assistants, and hygienists Run daily operations smoothly with professionalism and positivity Hold regular staff check-ins to ensure clarity, confidence, and support Collaborate with owners, regional managers, and dentists on goals and KPIs Maintain a culture of respect, teamwork, and open communication Oversee onboarding, training, coaching, and staff development Organize meetings, inspections, and office-wide initiatives Manage office ordering, supply inventory, and vendor communication Maintain accountability while modeling empathy and fairness Support implementation of our Smile Centre systems and charter values

Treatment Coordinator Responsibilities

Guide patients through treatment plans with clarity, compassion, and transparency Explain benefits, costs, timing, and insurance limitations in a supportive manner Present surgical and sedation cases confidently Coordinate appointments for multi-step and specialty treatments Follow up with patients to encourage understanding, trust, and case acceptance Collaborate with dentists to ensure accurate and complete treatment presentation Maintain detailed charts, estimates, and follow-up trackers
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What We're Looking For

Required experience:

Minimum 2 years in dental administration, management, or treatment coordination Strong knowledge of

Dentrix

Experience with

RecallMax

or similar patient communication software Comfort working in a

surgical and sedation-based practice

Ability to build strong relationships with patients and staff High level of organization, initiative, and reliability Leadership style centred on support, growth, teamwork, and clear communication

Bonus:

Experience in multi-location dental environments Familiarity with KPIs, practice metrics, and spreadsheets A passion for coaching and developing people
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Why Work With Us?

A supportive leadership team that values your voice A culture focused on mentorship, training, and continuous improvement Competitive compensation Growth opportunities within a rapidly expanding group Being part of a team that genuinely cares about its people and patients

How to Apply

If you're a supportive leader, a strong communicator, and someone who thrives in a team-centred environment, we'd love to hear from you.

Please submit your resume with a brief note about why you feel you'd be a great fit for our practice!

Job Types: Full-time, Permanent

Pay: $28.00-$35.00 per hour

Benefits:

Dental care Extended health care On-site parking Paid time off
Ability to commute/relocate:

Mississauga, ON L5R 4B1: reliably commute or plan to relocate before starting work (required)
Application question(s):

Which practice management software are you familiar with? (Dentrix, Abeldent, Tracker, etc)
Experience:

dental office management: 3 years (required)
Work Location: In person