Job Description

We are proud to be selected as !If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact CLBCPeopleServices@gov.bc.ca at any stage of the hiring process.Visit our page to learn more about working at CLBC, what we offer, and tips for the interview process.The Role:As a Practice Analyst in Quality Assurance at CLBC, you will support the manager's role in ensuring that supports and services are delivered in ways that are respectful, fair, responsive, and enhance the quality of life outcomes for individuals and families served. This includes but is not limited to:

• Responding directly to individuals, families about complaints and service quality issues
• Contributing to improved consumer satisfaction by working with individuals, families and CLBC staff to resolve issues.
• Providing information to the manager on trends in practice to promote improvements in the quality of service provided
• Research best practice methods in other jurisdictions that could be applied at CLBC
• Assisting in reviews and issue mediation when regional processes fail to resolve individual or family concerns
• Communicates with external appeal/advocacy bodies to promote effective solutions for individuals and families
• Assisting in ensuring that privacy requirements are met and in responding to FOIPPA requests
• Providing practice support to field staff on adult guardianship issues and supported decision-making issues
• Providing and/or arranging for training or practice forums for CLBC staff
• Supporting the Manager, Quality Assurance to promote and ensure high-quality service delivery practices and stakeholder understanding of these practices, by developing policies and internal and external communication materials

You will assist the Manager of Quality Assurance with CLBC staff needs for legal consultation, including supporting CLBC's Privacy Officer in situations where FOIPPA matters and other privacy queries relate to a legal matter.Qualifications:

• Human Services degree or equivalent combination of education and experience plus two years minimum demonstrated experience with social service delivery, preferably in community living
• Experience with social policy development is an asset
• Experience preferred in supported decision-making and the operation of community supports and services, and how they respond to the needs of individuals and families

Benefits: You will receive a comprehensive benefits package:

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
• Life insurance, paid sick days, and, if needed, long-term disability
• Wellness supports, including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts to travel, cell phones, and more!

Location: This position can work out of any of the following CLBC offices: Vancouver Coastal and Fraser RegionHybrid work Combines on-site office work with flexibility to work from home within BCAdditional Info:
Team: Quality Assurance
Term/Status: Regular / Full-time
Travel: Occasional travel for meetings. Overnight travel may be required.
Classification/Salary: Social Program Officer R30 / $90,797 annuallyClosing date: March 28, 2025Apply now! To be considered, please submit an application online. Applications received by other means will not be considered.Successful applicants are subject to a Criminal Record Check.An eligibility list for internal candidates may be established.

Community Living BC