Job Description

PQR - Product Recovery Operations Specialist (Team Leader CA)

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It\'s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Vancouver (Coquitlam)

Employment type

Permanent

Department

Sales & Commercial

Deadline

2023-09-26

You already applied for this job.

Candidate profile (title) Why we will love you

Candidate profile (text) - Default language \xe2\x80\xa2 You have 2-3 years of experience from working within Product Recovery at IKEA, or from a similar assignment in a high-volume retail business environment

• You are an ambassador and a good example of good IKEA leadership and IKEA values
• You\'re able to plan and execute operations in a busy high volume retail environment
• You have knowledge and experience in recovery tools and equipment and working with digital tools, Standard Operating Procedures, and documentation
• You\'re able to handle multiple topics and changing priorities/deadlines and are self-reliant and self-motivated with a proven ability to work as part of a team as well as independently
• Ability to deliver strong business results through people
• You are able to maintain effective work and leadership behaviour in the face of setbacks or pressure, and have proven coaching & facilitation skills
• You have experience in a customer facing environment and are able to communicate confidently and clearly in English

Key responsibilities (title) A day in your life with us

Key responsibilities (text) \xe2\x80\xa2 Take necessary action on products to give them a second chance through product repackaging, spare part management, product assembly and active selling (online & offline).

• Contribute as a subject matter expert & site superuser in recovery operations, to the optimization of the product recovery processes, tools, and ways of working in the unit. Follow up on performance and use proven solutions and good examples to identify operational improvement opportunities.
• Implement and train unit co-workers in processes, tools and ways of working related to recovery operations.
• Understand the unit and department action plans and take responsibility for department goals and know how you contribute.
• Support the implementation of planned circular & commercial activities by involving your department throughout the customer meeting point.
• Convey passion about IKEA products and actively learn about their features and benefits and share this knowledge with customers and colleagues.
• Support the product quality and safety work in the customer meeting point in order to constantly improve customers\' quality perception of IKEA products.
• Stay up to date with the IKEA social and environmental commitments and know how to contribute to sustainability and circularity in daily work. Always consider the environmental & business impact when deciding how to best recover products and reduce product waste.
• Work collaboratively across all functions in the customer meeting point to create Product Quality & Safety and Recovery awareness, and to ensure that common working routines and processes related thereto are followed.
• Support the Product Quality & Recovery Manager by indirectly leading the team together with the other specialists, by assigning tasks and supervising the daily operations of the Product Quality & Recovery team when required.

Team vision ( title) Our team within Ikea

Team vision (text) We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we\'re a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life!

Local section (title) JUST SO YOU KNOW

Local section (text) In the IKEA world this job is officially referred to as Product Recovery Operations Specialist.

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, \xe2\x80\x9cto create a better everyday life for the many people\xe2\x80\x9d inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

Your uniqueness makes Ikea better

We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.

We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant\'s accessibility needs due to disability. If you require accommodation, please contact

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.

IKEA