Job Description

Go Powersports Ltd.

is growing and requires a personable and motivated

PAL Associate

to join their Yarmouth Dealership! As a

PAL Associate

, you will be responsible for providing world class customer service to our clients in supporting them with thier Parts, Service & Accessories needs!

Why work for GO Powersports?

Competitive wages based on experience Variable Compensation paid out on a monthly basis Health and Dental benefits, Employee assistance program, and Mental health support RRSP Program that is company matching Company discounts on awesome products Ongoing training and professional development to further your career goals

PAL Associate Duties and Responsibilities:

Provide world-class customer service for in-store , telephone, and online inquiries, Assist customers with parts orders and research merchandise You will assist customers in determining their present repair or maintenance needs, documenting relevant customer vehicle data, Assist with receiving and processing parts from distributors and maintain an ordered stock room merchandising showroom Work with technicians and ensure their parts needs are being met Use product knowledge to look up parts. Source parts, if not in stock, place order with manufacturer orders Place orders for customers, stock, work orders Determine inventory needs by communicating with technicians and customers Estimate inventory needs by considering many factors: season, units sold, turnover rates, etc Assist with receiving parts into DMS systems for inventory purposes Assist with managing inventory count. Collect & post payments (debit, credit card, cash & EFT), Work with Service Technicians and ensure their parts needs are being met, Support Service Technicians in order to optimise billable hours, Collaborate with all departments in order to best serve our customers, Follow, maintain and complete service standards and training standards,, Be driven to attain individual & company goals & targets, Provide education to customers regarding the vehicle parts and the benefits of standard maintenance needs & schedules, Book and manage service appointments in all aspects of customer care; Complete appointment reminders to ensure service schedule is complete, Complete service follow-up calls to ensure customer satisfaction. Work with a warranty coordinator to maximize warranty claims.

Parts Consultants Requirements:

Excellent verbal and written communication and interpersonal skills 1-2 years of Parts and or Service experience As a team-player, you contribute towards an amicable and fun team atmosphere you are eager to absorb product information, complete training and adapt to a rapidly changing market Experience in as a parts or service consultant or similar role A valid driver's license and are willing to provide a Driver's Abstrac

About Us

Go Powersports Limited is a perennial top-ten BRP dealer in Canada and has four times been recognised as BRP's district dealer of the year. In 2021 we were BRP's National Off-Road Dealer of the Year for Canada.

We are the only authorized dealer in Western Nova Scotia for BRP and CFMoto. We sell CanAm off-road & on-road vehicles, SkiDoo snowmobiles and SeaDoo personal water craft and pontoon boats. We also sell and service Manitou and Alumacraft boats, Mercury outboard engines, and Sealver wave boats. We are Nova Scotia's only Piaggio and Vespa scooter dealers.

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Additional pay:

Bonus pay
Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Store discount Vision care
Flexible language requirement:

French not required
Schedule:

Day shift
Experience:

Parts Consultant or Service: 1 year (preferred)
Licence/Certification:

Drivers License (preferred)
Work Location: In person