Job Description

Are you someone with a high attention to detail, and have a knack for following breadcrumbs while seeking information to locate customers in negotiating loan settlements to cure loan write-offs? Are you self-driven, motivated, enthusiastic, with a positive can-do attitude and looking to join a fast-growing company in the consumer finance industry as a full-time permanent

Post-Write-Off Recovery Agent?

Prefera Finance

is in search of an experienced

Post-Write-Off Recovery Agent

General

Description:

Our in-house

Post-Write-Off Recovery Agent

will trace and manage

Post-Write-Off

customer accounts where previous attempts at locating and/or establishing contact have failed. The ideal candidate will also support the Collection, Recovery and Paralegal team with various key functions.

Core

Responsibilities

Seek and gather relevant information, locate clients using various tools such as Can411, Review/Pull Credit Bureau Reports (TU/EQ), social media platforms, etc for the Collection, Recovery and Paralegal teams

Establish contact with customers, negotiate settlements towards a positive resolution.

Attend and contribute in monthly meetings with the department Director, assessing department needs while outlining progress while identifying areas of opportunity

Expected volume, manage 100 - 125 files while supporting other areas of the business

Perform detailed account audits and cost analysis if/when needed

Inbound/outbound environment (no tele-marketing; no auto-dialer)

Customer service: update Client contact & account information

Respond to client enquiries

Providing superior professional service to valued clients

Skills/Abilities:

Strong negotiation & problem-solving skills

Attention to detail

Organized Self-starter

Intermediate computer skills

Strong decision-making skills

Excellent communication skills

You think "outside the box" and can decipher credit bureau reports.

Excellent customer service and phone etiquette

Credit knowledge is an asset

1-3 years of Skip trace experience.

3-5 years of Collections experience is required

General understanding of PPSA, RSLA registrations

Experience with Consumer Proposals and Consumer Bankruptcies

Experience with asset repossessions and handling late-stage accounts

Diploma/Certificate in the related industry is an asset, but not required

Excellent verbal and written communication skills, and are fluent in English and French (preferred)

Proficient in social media platform searches and open-source tools.

Tech-savvy and know your way through Microsoft Office Suite and Outlook

Strong development of personal contacts within the industry for trace and investigative assistance

Ability to collaborate with other teams and departments.

Job Types:

Full-time, Permanent

Education

:

Secondary School (preferred)

Experience

:

Skip tracing/ Private Investigations (PI): 2-3 year (preferred)

Work Schedule:

8-hour shift- Monday to Friday, between the hours of 9-5 or 10-6 or 11-7

Hybrid Position with occasional in-office attendance, may change at a later time, subject to business needs

Perks/Benefits:

Company Benefits (Health and Dental)

3 Weeks vacation (15 days)

RRSP Contributions/Company matching

Great location near major highways (QEW/427)

Positive Culture & amazing team

Occasional team lunches

Salary Expectations/Compensation

$52,500 - $57,500 annually + up to 10% bonus

Availability:

As soon as possible

Job Type: Full-time

Pay: $52,500.00-$57,500.00 per year

Benefits:

Casual dress Company events Dental care Extended health care Life insurance On-site parking Paid time off RRSP match Tuition reimbursement Work from home
Schedule:

Monday to Friday
Experience:

Skip Tracing : 2 years (preferred) Collections : 3 years (preferred)
Work Location: Hybrid remote in Etobicoke, ON M9C 5L2