Job Description

Portfolio Resource Coordinator
The Portfolio Resource Coordinator (PRC) is responsible for ensuring portfolio resource coordination and strategic scheduling support for their assigned Client Service Team. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The PRC will also provide administrative support for the portfolio, which includes ensuring accurate data entry in TEAM software, facilitating security officer training/clearance requirements, processing online ticket submissions, etc. KEY ACCOUNTABILITIES:

• Strategically identify open shifts / open lines and work with the Client Service Team to ensure schedules are complete and adhere to our contractual obligations
• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Guards, CSMs, Senior Management and our Operations Centre
• Fill cancellations and openings in the daily schedule that are prescribed to the PRC based on coverage type
• Coordinate with the Client Service Team to ensure staffing needs are met and proactively addressed
• Work to develop knowledge of Paladin's contractual obligations for the Portfolio(s) that you are assigned to. This will include site visitations, ongoing training, and a close working relationship with Paladin's management group
• Support and Process OTRS Submissions as they relate to your portfolio of sites
• Take on a large role in Paladin’s deployment process and provide updates to stakeholders as needed.
• Work with Paladin’s TEAM software to ensure accurate and timely scheduling, billing, and payroll
• Complete daily and weekly reports to send out to management team.
• Performs other duties as requested to assist with corporate and/or branch needs.

SKILLS AND QUALIFICATIONS:

• Post-secondary education in business administration or related is preferred
• Working knowledge of Employment Standards Legislation and Human Rights Legislation
• Strong interpersonal and leadership skills, and excellent verbal and written communication.
• Demonstrated ability to plan, organize, problem-solve, and execute solutions
• Strong working knowledge in MS Office. Previous experience with Scheduling Software will be considered an asset.

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
APPLICATION DETAILS:
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.