The Portfolio Resource Coordinator (PRC) is responsible for ensuring portfolio resource coordination and strategic scheduling support for the Client Service Team. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The PRC will also provide administrative support for the portfolio, which includes ensuring accurate data entry in WinTeam software, facilitating security guard training/clearance requirements, processing online ticket submissions, etc.
Strategically identify open shifts/ open lines and work with Paladin's Client Service Team to ensure complete schedules that adhere to our contractual obligations
Extend existing schedules in Paladin WinTeam scheduling software to ensure Paladin's Security Guards are fully aware of their ongoing schedule 3 months in advance
Work within a dynamic team environment with multiple operational stakeholders including but not limited to; Clients, Site Supervisors, Security Guards, Client Service Managers (CSM), Security Program Managers (SPM) and Senior Management
Ensure shift accuracy in WinTeam
Fill cancellations and openings in the daily schedule, minimizing overtime pay outs
Coordinate with CSM's to ensure their staffing needs are met and proactively addressed
Ensure staff requests are submitted within 1 business day of receiving resignation or site removal
Send out ongoing and temporary Averaging Arrangements to all eligible employees to reduce overtime
Manage Averaging Arrangement compliances in Paladin's WinTEAM scheduling software
Work to develop knowledge of Paladin's contractual obligations for the Portfolio(s) that you are assigned to. This will include site visitations, ongoing training, and a close working relationship with Paladin's management group
Complete first and second interviews for applicants as needed
Support and process JIRA submissions as they relate to your portfolio of sites, respond to JIRA tickets by end of business each day
Be involved in Paladin's deployment process, such as meeting with new hires on orientation or uniform day to set up site training and issue schedules
Ensure billing accuracy and compliance on a weekly basis
Work with Paladin's WinTEAM software to ensure accurate and timely scheduling, billing, and payroll. Ensure payroll is complete for 1200PST hours every second Tuesday, as well as on the 1st at 1200PST hours for month end lockdown and on the 16th at 1200PST hours for midmonth lockdown
Respond to emails within a timely manner (1 business day)
Perform other duties as requested
Submitted detailed overtime breakdown within 3 days of payroll lockdown
Assist with On Call Support
SKILLS AND QUALIFICATIONS
:
High School Diploma
Post-secondary education in business administration or related is preferred
Schedule Management
Customer service skills
Must be legally eligible to work in Canada
Paladin Security: Making the World a Safer and Friendlier Place because we
CARE
!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
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