Job Description

Apply By: Tuesday, October 14, 2025 11:59 pm EDT

Portfolio Manager

=====================

Job ID:

233793

Posting status:

Open

Organization:

Ministry of Public and Business Service Delivery and Procurement

Division:

Telecommunications Branch

City:

Guelph, Kingston, North Bay, Peterborough, St Catharines, Thunder Bay, Toronto

Position(s) language:

English

Job term:

1 Permanent

Job code:

M1003D - Information Technology34

Salary:

$92,920.00 - $135,056.00 Per year

Lead the Future of Government Telecommunications

Are you ready to empower Ontario Public Service employees by providing seamless access to vital telecommunications services, enabling them to serve the diverse needs of Ontarians with dedication and efficiency? The Ministry of Public and Business Service Delivery and Procurement is seeking a dynamic and experienced

Manager, Telecommunications Operations

to join the Telecommunications Branch.



As Manager, Telecommunications Operations, you'll lead the strategic delivery of large-scale telecommunications services that support the Ontario Public Service. This role offers a unique opportunity to drive modernization, guide high-performing teams, and contribute to a more connected, efficient public sector. You'll play a key role in fostering a collaborative, inclusive work environment while advancing critical infrastructure that enables government-wide communication.

About the job

-----------------

About Us

The

Telecommunications Services Branch

provides network access for the OPS through data and internet services. The branch also provides services to the OPS to enable communications and collaboration, such as telephone service and voicemail, as well as audio and video conferencing. The branch is also responsible for ongoing modernization strategies and vendor management, leveraging the fundamentals of evidence-based decision-making and agile principles.

The Ontario Public Service: Strengthening Ontario, together.

A career in the Ontario Public Service is driven by a passion for creating a stronger Ontario. If you share this ambition, we are fostering a diverse, equitable, and inclusive workplace where employees have the tools and opportunities they need to be fulfilled and inspired to move Ontario forward.

Why Your Leadership Belongs Here

Purpose-driven culture

: Be part of a dynamic leadership team dedicated to serving 15 million Ontarians. Your leadership will drive long-term impact and contribute to public service excellence.

Empowering work environment

: Thrive in an inclusive and diverse workplace that reflects the population we serve. Enjoy a culture of holistic well-being, flexibility, and safety, with tailored work arrangements to suit your life stage. Our modern, friendly, and accessible workplaces support you in bringing your authentic self to work and exploring your full potential.

Expansive leadership opportunities

: Benefit from endless growth opportunities, mentorship, and the chance to lead across various sectors. In the Ontario Public Service, your leadership journey can span multiple ministries and functions.

Recognition and Rewards

: Your efforts will be recognized both formally and informally, ensuring you feel valued and supported. We offer competitive salaries with performance-based pay, a defined-benefit pension plan, and comprehensive benefits that support your holistic wellness. Enjoy a range of vacation and leave options, along with access to employee and family assistance programs and inclusive counselling services.

About The Job

At the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability and courage in every action and decision. As a leader, you'll be at the forefront of creating a dynamic work environment that sparks innovation, fosters collaboration, and champions inclusivity. We value a diverse, anti-racist and accessible workplace where everyone feels safe and respected. By embracing these values, you'll help build a vibrant team culture where every individual can thrive. Your leadership will inspire and motivate your team to achieve their best, aligning their efforts with our strategic vision.




As the Manager of Telecommunications Operations, you will:


Oversee the strategic planning and execution of service migrations, ensuring seamless transition from legacy services to modern telecommunications solutions while minimizing customer disruptions and maximizing efficiency. Provide leadership and guidance to ensure the timely resolution of issues and the delivery of exceptional day-to-day support to meet the needs of the organization and its users. Collaborate with other departments to identify and address emerging telecommunications needs and requirements. Lead initiatives to improve the reliability, security, and efficiency of telecommunications infrastructure and services.

Meet Your New Team

Our dedicated team of telecommunications professionals serves as the backbone of the information technology infrastructure for the Ontario government and it's 68,000 employees. Committed to service excellence, our team manages and delivers a comprehensive suite of services that enables seamless communication and collaboration across government. Our services include WAN & LAN networking, wireless network connectivity, virtual private network (VPN), video conferencing, and voice over IP (VoIP).

What you bring to the team

------------------------------

Leadership and People Management

You have proven experience leading teams in complex telecommunications environments, with accountability for results and performance. You have demonstrated success in fostering a culture of trust, inclusion, and high performance through clear direction and coaching. You have championed equity, diversity, accessibility, and anti-racism in the workplace. You have built strong, respectful relationships and collaborated effectively across teams. You have resolved challenges constructively and adapted your approach to connect with diverse individuals and working styles.

Technical Skills and Knowledge

You have strong telecommunications expertise in business-to-business and enterprise environments. You have deep technical knowledge of LAN/Wi-Fi networking, Voice over IP (VoIP), and VPN technologies. You have led complex telecommunications infrastructure projects and services. You have a solid understanding of enterprise network architecture and performance standards. You have applied agile principles and evidence-based decision-making to drive operational improvements. You have managed vendor relationships and service delivery across large organizations. You have the ability to assess and respond to emerging telecommunications needs in a dynamic environment.

Customer Service Focus

You have a customer-centric approach that ensures telecommunications services meet diverse needs and expectations. You have understood client needs and tailored your approach to deliver accurate, timely, and courteous service. You have resolved issues professionally and efficiently, even in high-pressure environments. You have promoted accessibility and inclusion, ensuring services are barrier-free and welcoming to all users. You have contributed to a positive service culture built on respect, accountability, and continuous improvement.

Project Management and Communication

You have strong project management skills, with experience leading transitions from legacy systems to modern telecommunications solutions. You have defined clear objectives, developed actionable plans, and managed resources to deliver results. You have monitored progress, solved problems proactively, and kept projects on track. You have communicated with clarity and impact, adapting your style to suit different audiences and contexts. You have fostered collaboration across teams and encouraged open, solution-focused dialogue.

Don't meet every qualification?

-----------------------------------


If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

---------------------------------------------------------


We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.



Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.



Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

diversity, equity and inclusion initiatives accessibility Anti-Racism Policy

Additional information:

---------------------------

Apply by:

Tuesday, October 14, 2025 11:59 pm EDT

Position details:

1 English Permanent, 222 Jarvis St, Toronto, Toronto Region or 435 James St S, Thunder Bay, North Region or 49 Place D'Armes, Kingston, East Region or 301 St Paul St, St Catharines, West Region or 300 Water St, Peterborough, East Region or 1 Stone Rd W, Guelph, West Region or 200 First Ave W, North Bay, North Region

Compensation group:

Management Compensation Plan

Work hours:

Schedule 6

Category:

Management and General

Posted on:

Tuesday, September 23, 2025

How to apply:

-----------------


You must apply online.

Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

Read the job description to make sure you understand this job.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matiere de langue et evaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichees en francais et en anglais. Consultez la section Langue du ou des postes en haut de chaque offre d'emploi pour connaitre les exigences linguistiques. Pour tous les postes, les candidats sont evalues en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/francais), vous devrez egalement passer un test de competences linguistiques en francais.

Strengthening Ontario, together