Job Description

At CEM Resorts, every guest's journey begins the moment they step through our doors. As a Porter/Bellman, you play a key role in shaping that first impression. We're looking for someone who takes pride in offering warm, genuine service--someone who understands that a simple greeting or a helping hand can transform a guest's stay.



This role is perfect for individuals who enjoy being active, interacting with people from around the world, and creating moments of effortless comfort for others.

Key Responsibilities

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Welcome guests upon arrival and provide friendly, attentive service throughout their stay Assist guests with luggage handling during check-in and check-out Escort guests to rooms, explain room features, and offer resort information Maintain the lobby, entrance area, and bell desk to ensure a clean and inviting environment Coordinate transportation requests, including taxis, shuttles, or valet services Deliver packages, amenities, and messages to guest rooms in a timely manner Support the front desk team with guest inquiries and special requests Handle luggage storage, tagging, and organization with care Uphold safety, security, and privacy standards at all times Represent CEM Resorts with professionalism, courtesy, and a service-first attitude

Qualifications & Requirements

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Previous experience in a hotel, resort, or customer-facing role preferred Strong communication and interpersonal skills Physically fit and comfortable lifting and moving luggage Ability to stay calm, positive, and helpful in fast-paced environments Familiarity with Toronto attractions and transportation options is an asset Flexible availability, including weekends and holidays A genuine passion for hospitality and guest satisfaction

What We Offer

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A supportive work environment where your contribution truly matters Opportunities for growth within the CEM Resorts hospitality group Competitive compensation and employee benefits * A team culture built on respect, collaboration, and authentic service