Job Description

Hi, we\xe2\x80\x99re HUB!

We are proud to be ranked 5th among the world\xe2\x80\x99s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you\xe2\x80\x99re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy \xe2\x80\x93 so you\xe2\x80\x99re ready for tomorrow.

The Opportunity!

Are you a bright, outgoing, people-oriented person, who has an inner love for holiday parties? If so, this is the CAREER for you!

The Portal Onboarding Associate is responsible for managing all portal access control functions for all retail staff with a heavy emphasis on meeting targeted SLA\xe2\x80\x99s for both onboarding and offboarding. This includes maintaining a Portal Documentation system and providing reports as needed.

This position will grow the portal access support model and manage the addition of new carriers as well as assist with M&A onboarding. This position is also responsible for understanding role-based security among the different carriers and auditing all existing user accounts. Building Carrier relationships and communication is key to the success of this role and to maintain control over the program.

Lastly, the role is responsible to help improve our overall employee experience by confirming staff onboarding to ensure employees have the correct tools and access in place as well as managing bulletins and announcements in SharePoint.

The role is a work from home position works closely with the operations support team to ensure access controls are in place for all retail branches. While reporting to the Director of Operations Site Support the role is accountable to the retail Sales and Operations leadership for successful delivery.

A day in the life-

Depending on operational needs, responsibilities may include the following:

Maintain real time status on all portal requests and analyze all system metrics

Maintain knowledge of all portal marketplace and continuous changes in standards

Update SharePoint with pertinent updates and announcements

Provide support to all business operations and ensure optimization of all access requests

Improve the onboarding experience by confirming hardware and software

Other duties and responsibilities as assigned and needed

What you will bring to our team-

Minimum 3 years of experience in a fast-paced office environment

Proficient in Microsoft Office: Outlook, Excel, Word and SharePoint

Strong professional communication skills (verbal & written)

Ability to stay organized and maintain established Service Levels

Experience in Insurance industry knowledge considered an asset

Some college or university is an asset, but is not required

Why Join HUB?

Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together!

We work hard and play hard! Get ready for our Staff Holiday Parties!!

Paid day off for your birthday \xe2\x80\x93 we want to celebrate you!

Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities

Room to grow within the organization

Lots of company perks, benefits, RRSP matching and great compensation

Your future with HUB \xe2\x80\x93

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunity for advancement.

What makes us different than all the rest?

Our Vision: To be everywhere risk exists \xe2\x80\x93 today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.

• Integrity: We do the right thing every time.

• Teamwork: We work together to maximize results.

• Accountability: We measure and take responsibility for outcomes.

• Service: We serve customers, communities and colleagues.

If you value what we value, and like the perks along the way \xe2\x80\x93 Apply TODAY!

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at . If you require any accommodations during the hiring process, please reach out to to request this. Only candidates selected for an interview will be contacted.

#LI-POST

Department Information Technology

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

Hub International