Job Description

Pool Ambassador

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Auxiliary

Competition #25023A

North Vancouver Recreation & Culture (NVRC) is dedicated to building healthy individuals, families, and communities. We offer a wide range of recreation and cultural programs and services to residents of all ages and abilities. We are looking for a positive, enthusiastic, and friendly individual to deliver memorable experiences to our customers.

WHY WORK FOR US?

You will be an integral part of our dedicated staff team who continually strive to make a difference in the recreation and cultural lives of North Vancouver residents. NVRC values employees, offering a competitive salary and a great working environment.

GREAT CUSTOMER SERVICE

You will be delivering excellent customer service, which involves supporting pool staff with a variety of routine tasks to assist patrons accessing North Vancouver Recreation & Culture (NVRC) Aquatic services. You are reliable, responsive to customer needs, and excellent at building relationships.

DUTIES:

Support pool staff by providing good customer service, with a focus on public education of the rules in a pool environment. Listen to customer feedback and provide explanations in the moment, or direct customer to appropriate staff. Provide brief orientations to the pool area for patrons new to the facility Provide assistance with lockers, wristband checks, and other small tasks that support customer experience. Calmly and diplomatically navigate customer complaints and requests for information/support Respond to facility emergencies, taking direction from supervisor on-duty

QUALIFICATIONS AND REQUIREMENTS:

Ability to model NVRC's values in communications with the public Ability to learn about NVRC Aquatics and share information Works well in a team, with the goal of ensuring the safety and enjoyment of public and staff Comfortable addressing public behaviour that does not meet NVRC's code of conduct Ability to use conflict resolution skills to de-escalate situations




All employees will be available to work at any North Vancouver Recreation & Culture location and are required to submit a Police Information Check as a condition of employment.

HOURLY RATES

: The pay for this auxiliary position ranges between $22.44 - $26.18 per hour, based on education and experience, plus 12% vacation pay.

HOURS:

This is an auxiliary position which may involve shift work including days, evenings and weekends.

CLOSING DATE: Until Filled

APPLY ONLINE AT:

https://nvrc.peopleadmin.ca/postings/2754

We thank you for your interest in employment with North Vancouver Recreation & Culture and advise that only those selected for an interview will be contacted.




Education : No degree, certificate or diploma


Experience : Experience an asset