Job Description

We are looking for a Policy Change Approver

In this role, you will work as part of a team committed to providing superior, timely, accurate and cost-effective services to Canada Life clients by responding to and processing requests for policy changes. Our clients are policyowners, financial security advisors, and internal business partners.

What you will do

• Processing quotes and policy changes on traditional life and universal life insurance policies within the department service and quality standards, using the Ingenium 5.4, Ingenium 7.7, IB15, NBS and Pallm Vector.
• Approving non-medical and/or basic medical evidence of insurability.
• Making financial general ledger account entries.
• Reviewing tax implications of policy changes.
• Providing contractual and non-contractual information pertaining to policy changes for our distribution partners, Financial Centre personnel, policyowners, and Head Office business partners by interpreting contractual provisions, policy change guidelines, and system processes.
• Supporting co-workers and the leadership team by participating in cross-training efforts, administrative routines, and other functions as necessary to ensure effective operations within the department.
• Participating in project work as needed to support existing business, product enhancements, system changes, and new initiatives within the division.

What you will bring

• Strong analytical, mathematical, client service, and organizational skills.
• Ability to work with both structured and unstructured processes.
• Proven problem-solving skills and an ability to look outside the box and analyze alternatives that might be suitable for the client.
• Strong interpersonal skills and the ability to work in a fast-paced team environment are essential.
• High level of motivation to resolve issues in a timely manner.
• Excellent written and verbal communication skills.
• Adaptive to change.
• Demonstrated commitment to self-development and ability to learn quickly.
• Ability to handle multiple competing priorities and work with a sense of urgency to handle a demanding workload with a high level of accuracy.
• Technical experience with Microsoft Word and Excel.
• Knowledge of individual insurance products, including traditional life and universal life, would be an asset.
• Working knowledge of Ingenium 5.4, Ingenium 7.7, IMS, NBS, IB15 and Pallm systems would be an asset.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You\xe2\x80\x99re part of a diverse and inclusive workplace where your career and well-being are championed. You\xe2\x80\x99ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you\xe2\x80\x99ll deliver on our shared purpose to improve the well-being of Canadians. It\xe2\x80\x99s our driving force. Become part of a strong and successful company that\xe2\x80\x99s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we\xe2\x80\x99re one of Canada\xe2\x80\x99s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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Canada Life