Job Description

Join Our Team as a Police Emergency Call Taker: Make a Difference Every Day!WHO WE AREAs a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more atAt E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents themany communities that we proudly serve.OUR VALUESRESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATIONAre you driven by a desire to make a meaningful impact and ready to embrace a challenging yet rewarding role? We\'re looking for passionate individuals to join our team as Police Emergency Call Takers, where you\'ll play a crucial role in saving lives and protecting property across British Columbia.About the Role: As a Police Emergency Call Taker, you\'ll be the vital link between the public and our first responders. Working in our state-of-the-art emergency communication centres, you\'ll assist individuals in crisis, ensuring they get the immediate help they need. You will handle emergency calls, provide support for our Police partner agencies, create detailed reports, and relay critical information to dispatchers and other services.Our centres operate around the clock, every day of the year, managing over 2 million calls annually. You\'ll be part of a dynamic team that thrives in high-pressure situations and is committed to ensuring community safety.What We\'re Looking For:

• Excellent Communicator: You are fluent in English with a strong telephone presence. In high-stress scenarios, you remain calm and assertive, adept at quickly summarizing and paraphrasing critical information.
• Service-Oriented: Your passion for public service shines through in your customer service skills. You excel in conflict resolution and active listening, always focused on helping others.
• Inquisitive: Your curiosity drives you to continually seek knowledge and improvement. You ask insightful questions to fully understand and address each situation.
• Collaborative: You thrive in a team environment and value opportunities for mentorship and interactive training. Your collaborative spirit enhances both your work and personal development.
• Energetic: A fast-paced environment energizes you. You\'re excited by the variety of calls you handle and are adept at multitasking efficiently.

Why Join Us?

• Impactful Work: Be a part of a team that makes a real difference in people\'s lives every day.
• Comprehensive Training: Receive top-notch training and support to excel in your role and grow professionally.
• Dynamic Environment: Enjoy a challenging and varied workday in a role that is never monotonous.
• Community Focused: Contribute to the safety and well-being of communities across British Columbia.

Ready to make a difference? If you\'re someone who thrives on challenges, embraces diversity, and is dedicated to public service, we want to hear from you!JOB DETAILS

• Start date: October 24, 2024
• Job rate: PG 20 | $36.07 to $42.48 per hour; $69,609 to $81,916 per annum (2024 rates)
• Hours of work: 4 on; 4 off (12-hour shifts)
• Employee Group: CUPE, Local 8911
• Department: Operations
• Location: Vancouver, BC

WHAT WE OFFER

• Meaningful work - work with a sense of purpose, supporting the public and first-responders.
• Competitive salary - with the opportunity for increases.
• 3 weeks vacation to start
• Excellent extended health and dental benefits.
• Pension - we are members of the Municipal Pension Plan, a defined benefits fund.
• Career development - we are supportive in developing your skills while pursuing your career at E-Comm.

WHAT YOU\'LL NEED

• Education | High School Diploma or a combination of education, training and life experience is required.
• Effective communication skills | Fluent in english both orally and in writing.
• Computer skills | Must be able to type a minimum of 44 WPM during a 5-minute typing test.
• Geography | Knowledge of southwest British Columbia with an emphasis on Metro Vancouver area including knowledge of street names, landmarks, tunnels, bridges, and bodies of water.
• Work authorization | A Canadian Citizen or Permanent Resident residing in Canada for a minimum 3 of the last 5 years.
• Availability | Able to work full-time during 6 month training period with minimal or no vacation time.
• Security Clearance | Applicants must be successful in a Vancouver Police Department (VPD) interview that will investigate your employment, education, associates, finances, drug and alcohol use, and criminal activity over the past 10 years.
• Covid-19 Vaccine Policy | E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.

NICE TO HAVE

• Additional education | Courses in public safety, emergency communications, or criminology.
• Volunteer or work experience | Experience working in a Public Safety or Emergency Services environment.
• Superb geography knowledge | Knowledge of British Columbia Geography at a high level. This can include knowledge of street names, landmarks, tunnels, bridges, and bodies of water.
• Call-centre experience | Experience working in a high-pressure or high-volume call-centre.

HOW TO APPLYSelect Apply Now and follow the instructions provided to submit your application.We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability, please email

E-Comm 9-1-1