Job Description

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.
Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.
Come play a key role in building the future of innovation in Canada.

Are you up for the challenge and the fun? If so, consider the following opportunity:
Rogers is seeking a Platform Specialist responsible for daily activities in support of Rogers’ internal network. Reporting to the Manager of REN Implementation at the Rogers Park Brampton Campus, you will be responsible for reviewing and executing network builds based on Engineering Design Documents, for projects in the Rogers Enterprise Network. This would include MOP creation and execution, change ticket creation, attend TAB/CAB meetings, maintenance of change calendar, working collaboratively with the Enterprise Network and Project Management teams to execute projects, monitor queues and action requests for firewall, Load balancing, asset management and monitoring, and Business continuity planning.
What you will be doing:

• Create reporting that identifies network chokepoints and develop and execute remediation plans
• Create, review, execute, and approve network changes
• Collaborate with teams to ensure adherence to project delivery timelines.
• Review network tools and documentation to ensure they satisfy department requirements
• Create and implement method of procedure (MOP) with detailed instructions for execution of network build activities
• Configure and deploy new hardware and software that makes the network more resilient and secure
• Perform the “checker” function within the SNOW change management ticketing system. This includes validation of the executed MOP as per design
• Manage the change calendar, and book change activities based on resource availability.
• Implement network deliveries for project deployment teams to ensure delivery of core services and productivity tools are on time, on budget and with the right quality
• Prioritize and implement end users request to ensure the most critical requests are completed based on business needs
• Work with the engineering and project management teams to ensure timely execution of tasks.
• Target 80% of MOPs are executed by steady state teams.
• Provide secondary support to other teams during deployment
• Peer review MOPs and assign change resources
• Monitor queue to ensure requests are actioned within SLA
• Maintain the currency of network diagrams and processes
• Collaborate with stakeholders to plan and execute tasks for disaster recovery exercises.
• Maintain the currency of business continuity documentation.
• Complete and submit monitoring & support requests when hardware is commissioned or decommissioned.
• Utilize Kaizen methodology to improve processes, and engagement model
• Develop automation scripts to streamline low impact high volume activities.
• Troubleshoot and resolve service impacting events.

What you will bring:

• Post secondary education in technology/engineering, and equivalent work experience in a Network Design and Support role
• Advanced Technical Skills in the following disciplines:
• Routing (BGP, EIGRP,OSPF)
• Switching (VLANS, VXLAN, Trunking, port aggregation, STP)
• Load Balancing (F5, A10)
• Security (ASA, Checkpoint, FortiGate, SRX)
• IP Services (DNS, DHCP, TCP/IP, NTP & FTP)
• Management services (SevOne, HPNA, Tacacs, NNMi)
• Software tools (Protocol Analyzers - Wireshark)
• Productivity tools - Microsoft (Word, Excel, Visio, Project)
• Wireless networking (Cisco, Meraki)
• Processes (ITIL)
• Platforms (Cisco, Juniper, FortiGate, Checkpoint, F5, A10)
• Working knowledge AWS, Azure and Akamai
• Proficiency with scripting languages

Schedule: Full time
Shift: Flex Time
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 275112

Together, we'll make more possible, and these six shared values guide and define our work: Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes: Digital & Technology