Job Description

Position: Bilingual Planning Session/Customer Service Agent
Location: Downtown Ottawa (on-site)
Salary: $22 per hour + 4% vacation pay
Job Type: 6-month contract (high chance at permanency)

Are you willing to work on-site in Downtown Ottawa? Are you eligible for Enhanced Reliability Security Clearance? Are you fully bilingual in French and English? Then, look no further and apply as we are looking for Bilingual Planning Session/Call Centre Agents.

Responsibilities:

- Deliver daily scheduled planning sessions to clients/customers
- Review and reconcile relocation files, ensuring compliance with the Relocation Directive
- Review expense claims and resolve complex relocation problems
- Perform various administrative tasks including record keeping and data entry
- Assist other teams in customer queries over chats, emails, phone calls, voicemails

Requirements:

- Background in relocation services is an asset
- Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
- Previous experience in a customer support role through a contact center is an asset
- Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat
- Ability to plan and manage work under time constraints, without direct supervision
- Must have a valid Enhanced Reliability Security Clearance or be able to obtain one
- Bilingual in English and French (written and spoken)

Please forward your resume in Word format to Angela Casey at ottawa.temp@quantum.ca.

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Services de Gestion Quantum Lt\xc3\xa9e

Depuis sa fondation \xc3\xa0 Montr\xc3\xa9al en 1968, Quantum a acquis une renomm\xc3\xa9e enviable et est devenue le partenaire de ressources humaines de choix des entreprises priv\xc3\xa9es ou du domaine public. Notre mission d\'excellence et notre engagement ind\xc3\xa9fectible...

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