Job Description

Who you are

You have a High School diploma, and an Associates or Bachelors\xe2\x80\x99 degree in Architecture (preferred)
You have Design school or NKBA certification (preferred)
You have 3D rendering software experience (preferred)
You have kitchen design or interior design experience
You have sales and customer service experience
You have a valid driver\xe2\x80\x99s license, current auto insurance and reliable transportation
You have experience with computer technology (Microsoft Office Suite, Salesforce, and others)
You have excellent English and French (if applicable) verbal and written communication skills
You demonstrate passion for design
You have general construction or remodeling knowledge
You are able and eager to provide each customer with an exceptional experience
You can deliver the most professional, efficient, and highest quality planning support in the industry
You can plan, predict, and anticipate future needs and act proactively
You can see the relation between details and the bigger picture and prioritize accordingly
You are detail oriented and able to work with a high degree of accuracy
You have strong interpersonal communication and organizational skills
You can work independently and in a collaborative environment
You have creativity and problem-solving abilities
You can multitask and meet changing deadlines
You have good work habits and can work under pressure
You can make recommendations based on stated and implied needs
You embrace technology and you are proficient with design software
You can learn and support new and quickly changing technologies
You have strong analytical skills and ability to understand different complex scenarios and calculation methods

Your responsibilities

The Planning & Installation Consultant provides all Pre-Installation Services. This position provides kitchen cabinet design services to IKS customers, verifying that all features and benefit options have been reviewed and discussed, and supporting the customer through their whole project all the way to a completed installation. The Planning & Installation Consultant is responsible for providing world-class customer service and selling the installation contract. Please note that the standard work environment for this position is an indoor home environment and an indoor construction environment.

Provide all Pre-Installation services including but not limited to:

• Providing in-home kitchen planning service
• Taking measurements and noting jobsite conditions
• Providing installation price quotes
• Providing online kitchen planning services
• Produce installation price quotes; cabinet plans, room layouts or other product plans as applicable in the software application required by Company
• Organize and upload required documents to the required Company software application as directed and in accordance with the policies and requirements of the Company
• Sell the installation contract to the customer
• Coordinate sending and creating the installation and begin initial scheduling discussions

Develop sales leads, and follow up with the customer to provide world class customer service through the sales process and use persuasive selling skills to close installation sales
Read and understand plans and measurements of spaces
Use computer aided planning software to create plans, drawings, diagrams and other visual renderings of space and product layout
Use all systems and technology associated with working in a Planning Center
Develop a detailed knowledge of the various product lines from IKEA for use in working with customers
Communicate effectively with co-workers, supervisors, customers and IKEA
Daily, assist customers via technology, phone and email to create kitchens in a 3D rendering software that are functional and beautiful using world class products
Responsible to meet and exceed productivity and sales conversion goals
Responsible to meet project deadlines
Resolve all first level complaints with respect to Pre-Installation Services
Completing all training requests by Company and performing such training in accordance with requirements of Company
Safety first, in everything we do. Consistently follow all safety rules and precautions

Together as a team

We are the ones meeting our customers \xe2\x80\x93 in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we\xe2\x80\x99re a diverse team working for the continued global success of the IKEA Concept \xe2\x80\x93 a concept that helps millions of customers create a better everyday life!

Just So You Know

In the IKEA world, this position is officially referred to as: Sales Generalist.

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.