Job Description

Overview

We are looking for a dedicated Physiotherapy Office Administrator to join our team and help provide exceptional customer service to our patients. As the first point of contact, you'll play a key role in ensuring the smooth operation of our clinic while delivering a friendly and professional experience for everyone who walks through our doors. This position requires proficiency in various EMR software, strong communication skills, experience with scheduling and billing procedures, and the ability to manage multiple responsibilities effectively with a high degree of accuracy.

Duties

Greet patients warmly, check them in, and manage appointment scheduling. Answer phone calls, emails, and inquiries, ensuring all questions are addressed promptly and efficiently. Maintain electronic patient records using EMR software Janeapp, ensuring all information is up-to-date and confidential. Process patient billing, insurance claims, and payments with a high degree of accuracy. Collaborate with various healthcare professionals to ensure seamless patient care. Manage administrative tasks such as filing, scanning, and organizing documents. Perform other office-related duties as assigned to support clinic operations.

Qualifications

Previous experience in an administrative role, preferably in a healthcare setting is preferred. Strong organizational skills with the ability to prioritize tasks effectively. Exceptional customer service skills with a friendly and positive demeanor. Proficiency in EMR software, including Janeapp is highly preferred. Strong attention to detail with the ability to multitask effectively. Previous experience with insurance portals such as Provider Connect, Bluecross, Telus, and Sunlife is preferred. Ability to collaborative in a team environment A high school diploma or equivalent is required.

Why Join our team at Active Recovery?

Work in a supportive and friendly work environment where everyone is welcome. Work in a patient-centered clinic where you can make a difference in patient lives. Competitive salary. Opportunity to gain experience in the healthcare industry.
If you're ready to be a part of a dynamic team and contribute to a positive patient experience, we'd love to hear from you! Applications must be submitted on Indeed with a cover letter to be considered.

Job Type: Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 10 - 20 per week

Benefits:

Employee assistance program Flexible schedule On-site parking
Schedule:

Day shift Evening shift Monday to Friday Weekends as needed
Work Location: In person