Job Description

We exist to get people better!

Our brand promise is We Make Happy Patients!

We value our patients' experiences, and teamwork.

As the person at the front desk, you are an extremely important part of our team and are integral to taking care of our patients through making them feel comfortable, welcome, important and valued.

You will have clear accountabilities and know exactly what is expected of you.

This is a Full-time position.

To Apply: You must send your resume and a cover letter that answers the following two questions. Applicants that do not answer these questions will not be considered.

Why do you want to join the team at Plainsview Physiotherapy? Describe a time when you exceeded a customer/patient's expectations.
If you are excited about this position and joining our team, please keep reading and see if the responsibilities, duties, skills, and experience are a fit for you.

Duties and Responsibilities :

Answer phone calls, schedule patients, maintain waitlist, and return voicemails immediately Assist Physiotherapist in providing physical therapy treatments and procedures including the use of modalities, exercises , taping and manual techniques Supervising the implementation of each plan of care, and coordinating treatment as a team with support staff Collect payments from patients and insurance companies, log payments and prepare deposits at least 2 times a week. Collect and accurately enter patient data in EMR system within 24 hours Effective communication with patients, managers, and coworkers Maintain the cleanliness and appearance of workspace and office Assist with insurance authorizations and benefit checks Manage records and correspondence for clinic Other duties as directed by the clinic director and assistance for physical therapists as needed Participate in weekly 1 on 1 meetings with your manager

Required Skills and Experience

Able to communicate clearly and with sensitivity Able to demonstrate proficiency with computer and EMR software Able to demonstrate attention to detail and organizational skills Able to follow our playbook At least 1 year of customer service experience At least 1 year office experience Preferred 1 year experience in a healthcare delivery field or equivalent

Core Values

- We include this here because they are truly important to us and they are how we do things. Please make sure these are a fit with you, as well.

Give Respect. Earn Respect. Do Good by Putting Patients First. Be Self-Aware. Practice Legally, Ethically and Honestly. Act Now. Do It Today. Get Results. Strive for Excellence and Knowledge. Listen to Understand. Ensure Clarity. Engage with Candor. Display your Optimism.
We look forward to speaking with you.

Job Types: Part-time, Permanent

Pay: $18.00-$21.00 per hour

Benefits:

On-site parking
Work Location: In person