Job Description

Overview

Our Health Care Payment Services department is looking for a phone control clerk to handle incoming health care payment related inquiries from workers, medical communities, and internal staff. If you enjoy interacting with others to assist and address their questions and concerns, consider joining us for this temporary assignment of approximately 18 months.

At this time, this is a hybrid position where you will work primarily at home and may be required to be on-site at least once per week at our Richmond office.

What you'll do

As a phone control clerk you will:

• Answer payment inquiries from a phone queue system
• Address clients' questions where possible or elevate the inquiry to an internal resource who can best address the inquiry
• Forward reprocessing tasks to internal resources in situations where items discovered in the course of answering phone queries would require further attention
• Initiate expedited entitlement requests with the Health Benefits Unit for providers or workers requiring speedy reimbursement due to financial hardship or unexpected delays
• Investigate and review invoices to provide details as requested

Is this a good fit for you?

We're looking for someone who can:

• Provide outstanding customer service
• Multi-task within a wide variety of assigned duties
• Accurately work with detailed information
• Meet constantly changing deadlines
• Use excellent office and grammar in your correspondence

Your experience and educational background:

• A minimum of grade 12 education
• A minimum of six months of recent, related work experience in a clerical role

If you require an accommodation in the assessment process, please email at the time you submit your application.

Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

WorkSafeBC requires all employees to be fully vaccinated against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What's it like to work at WorkSafeBC?

It's challenging, stimulating and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive starting salary of $22.13 per hour, plus 4% in lieu of vacation and 4% in lieu of benefits. As a member of our team, you'll have access to services and benefits that can help you get the most out of work -- and life.

We've adopted a hybrid model offering opportunities to work remotely within BC and onsite based on the operational needs of the position.

Learn more about .

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.