Job Description

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POSITION COVERED BY AMUSE-PSAC BARGAINING UNIT
Hiring Unit: McGill University Advancement, Annual Giving, Phonathon
Job Title: Calling Team Leader (Phonathon)
Classification: C
Base Salary: $17 per hour. 4% vacation pay and compensation for Legal Holidays will be included on each pay
Duration: September 8, 2025 to December 19, 2025.
Schedule: Monday-Thursday: 5:30pm - 9:30pm, Sunday 12:00pm - 4:00pm
Estimated weekly hours: 8
Primary Duties:Organizes and monitors a team of student fundraisers. Compiles and tracks student callers' incentives, statistics from shift and other data points in excel reports. Reviews, corrects and confirms all donor data inputted into internal database by student callers. Assists with training Student Callers, reviews and corrects student's performance and provides constructive feedback to improve performance. Acts as a resource person to resolve issues that may arise during Caller shifts and communicates issues to the Phonathon Manager. In addition to the above tasks, may be asked to perform tasks of the Phonathon Callers. The list of functions outlined above is representative and not a complete and detailed list of tasks which may be performed by an incumbent.

Requirements:High School Diploma with one (1) year relevant experience in the field of work.

Other Qualifying Skills:Must be a student currently enrolled at McGill. Must have excellent verbal communication skills (English and/or French). Experience in sales or call center environment. Experience as a Calling Team Leader at the McGill Phonathon or experience with monitoring/supervising students. Knowledge of French and English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 3 on a scale of 0-4.*


Important: please refer to the Candidate Guides when applying as an internal employee or as an external candidate. If you are eligible for the McGill Work Study Program, please ensure to indicate it clearly in your cover letter.
POSTE COUVERT PAR LES DISPOSITIONS DE LA CONVENTION COLLECTIVE D'AMUSE
Unite d'embauche : Avancement universitaire - Relations avec les diplomes et Dons annuels - Phonathon
Titre du poste : Chef d'equipe, Telephonistes appelants (Phonathon)
Classification : C
Taux horaire : $17 l'heure. L'indemnite de vacances de 4 % et la compensation pour les jours feries seront comprises dans chaque paye
Duree: Du 8 septembre au 19 decembre, 2025
Horaire : lundi - jeudi 17h30 - 21h30, dimanche 12h - 16h
Sommaire du poste :
Relevant du superviseur immediat, le titulaire du poste effectue certaines (ou la totalite) des taches administratives de nature generale enumerees. Ces taches sont d'une grande complexite et le titulaire les execute en suivant des instructions generales.
Fonctions types:Organiser et surveiller les activites de financement d'une equipe d'etudiants telephonistes appelants; Compiler et suivre les mesures incitatives prises par les telephonistes appelants, les statistiques tirees des quarts de travail et d'autres elements de donnees dans des rapports Excel; Examiner et corriger s'il le faut les donnees saisies par les telephonistes appelants sur les donateurs dans la base de donnees interne; Aider a former les telephonistes appelants et leur donner de la retroaction sur la qualite des appels; Agir a titre de personne-ressource pour resoudre les problemes qui peuvent survenir pendant les quarts de travail des telephonistes appelants et communiquer ces problemes au gestionnaire (Phonathon). En plus des taches susmentionnees, il peut etre demande d'effectuer des taches de telephoniste appelant (Phonathon). Les taches enumerees ci-dessus sont representatives, mais ne constituent pas une liste complete et detaillee des taches qui pourraient etre executees par le titulaire du poste.

Formation et experience minimales requises :Diplome d'etudes secondaires. 1 an experience connexe

Autres competences et/ou aptitudes:Doit etre inscrit en tant qu'etudiant a l'Universite McGill Excellentes competences en communication (anglais et/ou francais) Experience en vente ou dans un centre d'appel. Experience en tant que Chef d'equipe, Telephonistes appelants au central d'appel Phonathon a McGill ou experience avec la surveillance/supervision d'etudiants, un atout. Connaissance du francais et de l'anglais: L'Universite McGill est une universite de langue anglaise ou les taches quotidiennes peuvent necessiter une communication verbale et ecrite en anglais. Le niveau d'anglais requis pour ce poste a ete determine comme etant de niveau # 3 sur une echelle de 0-4.*

McGill University is committed to equity and diversity within its community and values academic rigour and excellence. We welcome and encourage applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to engage productively with diverse communities.

At McGill, research that reflects diverse intellectual traditions, methodologies, and modes of dissemination and translation is valued and encouraged. Candidates are invited to demonstrate their research impact both within and across academic disciplines and in other sectors, such as government, communities, or industry.

McGill further recognizes and fairly considers the impact of leaves (e.g., family care or health-related) that may contribute to career interruptions or slowdowns. Candidates are encouraged to signal any leave that affected productivity, or that may have had an effect on their career path. This information will be considered to ensure the equitable assessment of the candidate's record.

McGill implements an employment equity program and encourages members of designated equity groups to self-identify. It further seeks to ensure the equitable treatment and full inclusion of persons with disabilities by striving for the implementation of universal design principles transversally, across all facets of the University community, and through

accommodation policies and procedures. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.