Job Description

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POSITION COVERED BY AMUSE-PSAC BARGAINING UNIT
OPEN TO BOTH WORK-STUDY AND NON WORK-STUDY STUDENTS

Hiring Unit: McGill University Advancement, Annual Giving, Phonathon

Job Title: Phonathon Caller

Classification: B

Salary: $16.50 per hour. 4% vacation pay and compensation for Legal Holidays will be included on each pay

Duration: September 8 - December 19, 2025

Schedule: Monday - Thursday 5:00pm - 9:00pm, Sunday 12:00pm - 4:00pm
Estimated Number of Hours Per Week: 8

Job Summary:

Under the direction of the immediate supervisor, the incumbent may perform some or all of the listed general administration functions. These functions are of moderate complexity and the incumbent performs them using established instructions.

Typical Functions:Using established scripts, contacts alumni and parents of McGill students with the aim of securing donations for the McGill Fund and meeting established performance goals. Provides information and answers questions regarding the University's fundraising and academic initiatives. Some inquiries may require further research into the topic and escalation to the Phonathon Calling Team Lead or Phonathon Manager. Collects and enters donor data and responses into the internal database. The list of functions outlined above is representative and not a complete and detailed list of tasks which may be performed by an incumbent.

Minimum Education, Certification and ExperienceHigh School Diploma with one (1) year relevant experience in the field of work.

Other Qualifying Skills:Must be a student currently enrolled at McGill. Must have excellent verbal communication skills (English and/or French). Experience in sales or call center environment. Knowledge of French and English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 3 on a scale of 0-4."*



Important: please refer to the Candidate Guides when applying as an internal employee or as an external candidate. If you are eligible for the McGill Work Study Program, please ensure to indicate it clearly in your cover letter.

POSTE COUVERT PAR LES DISPOSITIONS DE LA CONVENTION COLLECTIVE D'AMUSE
OUVERT POUR WORK-STUDY ET POUR LES ETUDIANTS SANS WORK-STUDY

Unite d'embauche : Avancement universitaire - Relations avec les diplomes et Dons annuels - Phonathon
Titre du poste : Telephoniste appelant (Phonathon)
Classification : B
Taux horaire : $16.50 l'heure. L'indemnite de vacances de 4 % et la compensation pour les jours feries seront comprises dans chaque paye
Duree: Du 8 septembre au 19 decembre, 2025.
Horaire : lundi - jeudi 17h - 21h, dimanche 12h - 16h
Heures estimees par semaine : 8

Sommaire du poste :
Relevant du superviseur immediat, le titulaire du poste effectue certaines (ou la totalite) des taches administratives de nature generale enumerees. Ces taches sont d'une complexite moderee et le titulaire du poste les execute en suivant les instructions etablies.
Fonctions types:A l'aide de scenarios etablis, communiquer avec les anciens etudiants et les parents d'etudiants de l'Universite dans le but d'obtenir des dons pour le Fonds McGill et d'atteindre les objectifs de rendement etablis. Donner de l'information et repondre aux questions concernant les activites de financement et les initiatives universitaires de McGill. Certaines demandes de renseignements peuvent necessiter des recherches plus poussees sur le sujet et etre transmises au chef d'equipe, Telephonistes appelants, (Phonathon) ou au gestionnaire de ce dernier. Recueillir et saisir les donnees et les reponses des donateurs dans la base de donnees interne. Les taches enumerees ci-dessus sont representatives, mais ne constituent pas une liste complete et detaillee des taches qui pourraient etre executees par le titulaire du poste.

Formation et experience minimales requises :Diplome d'etudes secondaires. Un (1) an d'experience connexe.

Autres competences et/ou aptitudes:Doit etre inscrit en tant qu'etudiant a l'Universite McGill. Excellentes competences en communication (anglais et/ou francais). Experience en vente ou dans un centre d'appel. Connaissance du francais et de l'anglais: L'Universite McGill est une universite de langue anglaise ou les taches quotidiennes peuvent necessiter une communication verbale et ecrite en anglais. Le niveau d'anglais requis pour ce poste a ete determine comme etant de niveau # 3 sur une echelle de 0-4.*
McGill University is committed to equity and diversity within its community and values academic rigour and excellence. We welcome and encourage applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to engage productively with diverse communities.

At McGill, research that reflects diverse intellectual traditions, methodologies, and modes of dissemination and translation is valued and encouraged. Candidates are invited to demonstrate their research impact both within and across academic disciplines and in other sectors, such as government, communities, or industry.

McGill further recognizes and fairly considers the impact of leaves (e.g., family care or health-related) that may contribute to career interruptions or slowdowns. Candidates are encouraged to signal any leave that affected productivity, or that may have had an effect on their career path. This information will be considered to ensure the equitable assessment of the candidate's record.

McGill implements an employment equity program and encourages members of designated equity groups to self-identify. It further seeks to ensure the equitable treatment and full inclusion of persons with disabilities by striving for the implementation of universal design principles transversally, across all facets of the University community, and through

accommodation policies and procedures. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.