Job Description

Responsibilities:

This unique role brings together leadership in both Human Resources and Program Management to ensure a healthy, effective, and compassionate workplace and service environment. The HOMES-Housing First- Program Manager plays a critical dual role in leading both the internal workforce strategy and the external delivery of a person-centered Housing First program. This position supports a diverse team working in high-intensity environments and is responsible for the planning, implementation and evaluation of HOMES in collaboration with the Program Supervisor, as well as HR functions and labour relations.

Qualifications:

-Educational requirements include degree in Human Resources, Social Work, Public Administration, or related field

-CPHR, CHRP, CHRL, or equivalent HR certification is an asset.

-A minimum of five years' experience in HR leadership and/or program management, including a minimum of 2 years experience in a unionized environment

-Ability to lead through complexity with a collaborative, compassionate, and equitable approach

-Ability to role model pro-active, hands on, tolerant and compassionate approach with clients

-Excellent organizational communication, and conflict resolution skills

-Strong knowledge of Housing First, harm reduction, and trauma-informed care

-Demonstrates understanding of labour law, collective bargaining, and employment standards

-Knowledge and understanding of systems, supports, and available community resources for the successful delivery of services for persons who are homeless or at risk of homelessness

-Demonstrates a commitment to and is knowledgeable of the Calls to Action for Truth and Reconciliation and ensures they are reflected in their daily work and decisions

-Ability to work under pressure and to implement a successful stress management and self-care plan

-Must possess a valid Class 5 Saskatchewan driver's license and have daily access to a reliable vehicle to transport clients and execute duties

-Be willing and able to perform First Aid/CPR as required

Duties & Responsibilities:

Human Resources:

Lead and manage all HR functions, including recruitment, onboarding, performance management, employee relations, scheduling, and off boarding.

Act as the organization's primary liaison with the union; interpret and apply collective agreements, mange grievances, and participation in bargaining.

Coach and support management team in performance management, progressive discipline, and conflict resolution.

Champion equity, diversity, and inclusion (EDI) in hiring, retention, and workplace culture

Ensure compliance with labour legislation, human rights laws, occupational health and safety standards, and non-profit HR best practices.

Conduct regular probation meetings and ongoing staff performance reviews and evaluations for all program staff; provide feedback and coaching to staff.

Oversight and implementation of work performance development plans for staff

Ensure that effective staff schedules are in place and manage staff sick time and vacation leave

Direct Supervision of HOMES Program Supervisor

Participate in staff meetings and team meetings

Service Delivery

In collaboration with Program Supervisor, monitor caseloads and service delivery to ensure fidelity to Housing First principles, person-centered care, and trauma informed approaches.

Ensure that program aligns with all contractual obligations as per funding agreement

Ensure upkeep of staff resources and documents including ICM Documents binder, Standard Work Procedures, Memo's, Risk Management resources, etc

Participate in case conferences, community consultation, multi-disciplinary team work as may be required

Provide crisis intervention as required

Develop and maintain positive working relationships with all landlords, and development of ongoing new landlord relationships to ensure program is able to follow and adhere to Housing First Core Values

Risk Management:

Ensure that risks are identified and documented as per incident reports and Threat Assessment Team protocols

Investigate complaints/incidents, ensure that appropriate action is taken to mitigate risks, and report on action plans and outcomes

Ensure a safe working environment and safe working practices as per OHS and the Phoenix Threat Assessment Team

Ensure that crisis response/emergency systems/safety plans are developed and in place in line with overall crisis intervention protocols

Financial Management:

Administer, approve, and monitor expenditures related to the day to day operation of programs/services i.e. petty cash, staff mileage, agency vehicle mileage maintenance/cleaning, etc.

Demonstrate a detailed understanding of daily expenditures and take corrective action where necessary

Ensure accuracy of staff payroll

Assist the Director of Program Development and Executive Director in budget preparation and identify annual needs

Oversight of trustee services including trustee sheets and ensuring client finances are managed and tracked in accordance with Ministry of Social Services contract

Ensure program bills are submitted timely and oversight of rent and/or client rent subsidies are submitted each month

Ensure program meets funding requirement, reporting standards, and evaluation metrics.

SPECIFIC PROGRAM MANAGEMENT RESPONSIBILITIES:

Oversight of all reporting requirements including uVare, HIFIS, TAMMS, and any other client management systems.

Prepare and/or review appropriate reports and oversee the collection and maintenance of records related to clients i.e. data collection as required i.e. statistical information, assessment protocols, and outcomes

Oversight of residential facilities including ongoing damage reports, quarterly reporting to accounting, and organization of all ongoing damages to community homes.

Participate in Management Team and Leadership Team meetings

Oversee training curriculum; participate in and provide education and staff training including the development of staff training to meet program and staffing needs. Ensure compliance with all training requirements for HOMES program

Provide on-call, sick time and holiday coverage as may be required including after hours and weekends

Critical Factors

Planning and Organizing

: Establishes a clearly defined and effective course of action for self and others to accomplish short and long term goals, sets high standards

Excellent Communication and Teamwork Skills

: Actively builds teams and encourages open communication for maximum organizational effectiveness, models a pro-active, positive "can do" attitude, values differences and cultural diversity, exemplifies lead management principles and practice

Leadership:

Guides, motivates and inspires others to take action to achieve desired outcomes

Relationship Building and Collaboration

: Builds positive interactions both internally and externally to achieve work related goals, acts with integrity and embraces the highest ethical standards

Flexibility/ Managing Change

: Ability to know the current environment/system and to initiate and respond effectively to changing conditions; creative and innovative

Commitment to the Vision and Core Values

: Demonstrates and promotes a personal understanding of, and appreciation for, the vision, mission, strategic direction and principles/ core values of Phoenix

Job Type: Full-time

Pay: $71,068.00-$80,732.00 per year

Benefits:

Casual dress Company pension Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Work Location: In person