Job Description

As a

Pharmacy Technician (Calls & Order Processing)

, you will help customers understand the products and services being offered by Trutina. You will answer inquiries by phone and e-mail. As a Customer Service Representative, you will also handle concerns, complaints, or other issues. Your job is to help ensure customer satisfaction as well as help promote continued customer interest in the company's products or services.

Duties and responsibilities

? Take verbal orders from practitioners

? Learn to identify customer needs or desires in order to recommend the appropriate product or service.

? Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.

? Keep a record of incoming inquiries to be able to reference at a later date.

? Be able to process prescription orders, forms, applications, or requests.

? Work with colleagues when necessary to resolve customer complaints.

? Learn about the products inside and out to be able to answer any questions from customers.

Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.

Skills and qualifications

? Registration with the Ontario College of Pharmacists as a pharmacy technician.

? Communication skills like a pleasant demeanor and ability to work with multiple personalities.

? Attention to detail to be able to provide written communication to customers that free of spelling or grammatical errors.

? Patience to be able to stay calm in an intense environment.

? Ability to multitask since some tasks will require a Pharmacy Technician to communicate with multiple customers at one time.

? Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner.

? Adaptability and flexibility in order to deal with different customers and needs in a short period of time.

Job Type: Full-time

Benefits:

Casual dress Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Vision care
Ability to commute/relocate:

Ancaster, ON: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

Pharmacy Technician Licence (required)
Work Location: In person