- Manages and optimizes customer's relationships and business requirements, expectations and deliverables in collaboration with the supply solutions team.
- Maintains effective communication and working relationships with clients at all levels of the organization and business contacts.
- Ensures the operation of the pharmacy is in compliance with applicable provincial and federal regulations, standards of practice, code of ethics and regulatory practice directives and policies.
- Assists with the maintenance of the operations policy and procedure manual. This involves reviewing and amending, when deemed necessary, joint policies and procedures with the pharmacy managers of the originating pharmacy (clients).
- Assists with the implementation and maintenance of a continuous quality assurance program. Provides work direction, resolves problems, and sets deadlines to ensure timely completion of Work.
- Recruits/interviews and hires pharmacy support personnel.
- Assists with coordination of orientation and training of new personnel.
- Manages pharmacy personnel which includes, scheduling, training and providing development and performance reviews.
- Facilitates staff meetings.
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