Job Description

Pharmacy Customer Service Representative

Valor Health Pharmacy - Windsor, ON

Job description

Responsibilities:

Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries; Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders; Ask appropriate questions and listen actively while documenting required information in computer systems; Make outbound calls to customers on prescription orders and payment issues.
Requirements:

Demonstrated ability to listen skillfully collects relevant information, build rapport and respond to customers in a compassionate manner; Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Knowledge of computer system Fillware is an advantage High school diploma or GED OR equivalent work experience;
Types: Full-time, Permanent

Full time hours: 40 -47 hours per week

Schedule: 8 hours shift

Work Remotely: No

Salary: $17.00-$20.00 per hour

Job Type: Full-time

Pay: $17.50-$25.00 per hour

Education:

Bachelor's Degree (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: In person