Job Description

At

Capsule Pharmacy

, we believe pharmacy is more than dispensing -- it's about delivering compassionate, coordinated care. We're looking for an experienced and driven

Case Manager

to join our growing team.

In this role, you'll work closely with patients living with chronic and complex conditions to ensure timely access to their prescribed therapies. You'll support enrollment, manage reimbursement submissions, and collaborate with their healthcare providers -- all with the overall goal of improving each patient's medication access journey.

What You'll Do

Coordinate patient enrollment into PSPs, ensuring all necessary documentation is complete Assist patients with medication access Act as a central resource to care providers and patients Maintain accurate, up-to-date records and case notes using tools such as Kroll Report Adverse Events (AEs) and Product Quality Complaints (PQCs) Support treatment adherence and case persistence to improve long-term outcomes Participate in ongoing quality improvement, training, and professional development activities

What You Bring

2+ years of experience in case management or PSP coordination (pharmacy or healthcare setting preferred) Strong understanding of the Canadian reimbursement landscape, including public/private payer systems and Special/Prior Authorization processes Familiarity with Health Canada's Pharmacovigilance and privacy requirements Proven ability to collaborate within interdisciplinary teams and engage with patients in a compassionate, professional manner Excellent organizational, critical thinking, and communication skills Comfortable with technology, including Microsoft Office and pharmacy software platforms (e.g., Kroll) Self-directed, with excellent time management and multitasking abilities Clinical knowledge across chronic and specialty conditions is an asset

Why Join Capsule Pharmacy?

Be part of a forward-thinking pharmacy that prioritizes patient-centered care Join a collaborative, supportive team that values your input Work in a professional environment that encourages growth and continuing education We champion diversity, equity, and inclusion in our workplace and our communities We offer a competitive salary, together with a full benefits package and employee discounts

Additional Information

Proficiency in English is required, as communication with patients and colleagues is primarily conducted in English.

Capsule Pharmacy is an equal opportunity employer. If you require accommodations during the application process, please let us know.

Job Types: Full-time, Permanent

Benefits:

Dental care Extended health care Store discount
Work Location: In person