Job Description

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location: 100 East Beaver Creek Road, Richmond Hill, Ontario, L4B 1J6

At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work. We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Shift: 9am to 5pm, Monday to Friday
Location: Unit 5 - 100 East Beaver Creek, Richmond Hill, Ontario, L4B 1J6

CPAK is a division of Shoppers that prepares the medication packs that are distributed at the stores to patients. This centralized production of these packs enables the pharmacist and team at store to spend their time focusing on what is important - the patient! Working with the team, you will be responsible to ensure that the prepared CPAKs are accurate and prepared in a timely manner. We pride ourselves in having awesome team spirit! We have a great benefits package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans and Employee share ownership plan!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada - making your career opportunities within our larger organization - endless!

We are hiring an Order Confirmation Pharmacy Assistant.

Reporting directly to the Inventory Management, Team Lead, you will be responsible for performing day to day operations regarding order confirmation, customer service and data entry tasks.

What you'll do:

• Make outbound calls to the stores to verify the compliance pack orders.
• Enter prescriptions count, batch information and confirmations into the record.
• Assist store associates and pharmacists with transmission issues during order automation.
• Provide high level of customer service to store staff.
• Work closely with internal pharmacist team to escalate any issues.
• Perform ad hoc tasks as required.
• Provide written updates on issues as and when required.

What you'll need:

• Excellent written and oral communication skills and interpersonal skills
• Working knowledge of drug names
• Excellent organization and time management skills
• Strong computer skills with the ability to navigate through a variety of computer systems quickly.
• Ability to prioritize work assignments
• Accurate and efficient data entry skills (for the entry of prescriptions)
• Ability to adapt to change
• Experience working in a fast-paced environment where high attention to detail and accuracy is essential
• Ability to work and maneuver quickly and consistently for extended periods of time
• Positive, cooperative, and team-oriented attitude
• Ability to work with minimal supervision.
• Flexibility with shift timing
• Minimum 1-2 years of Customer Service experience, preferably in a fast-paced call centre setting

Why now?

We are currently focusing on our teams at Central office, to provide the best support to our Stores and their teams, and ensure our customers and patients are best served by visiting Shoppers.

For the Pharmacy team, that means continuing to review, understand and respond to industry and customer changes, by developing new initiatives and new services valued by customers and stakeholders. And we continue to ensure traditional services continue to be valuable offerings, provided efficiently and effectively to everyone's benefit.

And on top of that, every year, Shoppers Drug Mart employees at Central office, and in the stores of our Associate Owners, contribute more time, money and effort to great charitable causes across Canada.

Why Shoppers?

At Shoppers Drug Mart, we have always remained true to our belief that the root of our success lies with our people. We pride ourselves on providing more ways to care about our patients, customers and community.

We offer unique work, and the benefits you would expect from a large corporation, all with a smaller company feel, as well as:

• A high energy and varied workplace that strives for and rewards excellence.
• Competitive pay structures, rewarding strong and consistent performance
• A highly customizable benefits plan, including a vacation purchase option
• Peer recognition programs
• Employee discounts on in-store purchases
• Opportunities for skill development and advancement in your work
• Learning and development through our SDM University
• Strong culture of charitable and community involvement
• Unique chance to work with an organization that is committed to improving the health and well-being of Canadians

Accommodation is available upon request for applicants and colleagues with disabilities.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You'll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type: Full time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.