Job Description

Pharmacy Assistant(Job Number: 25004025)
Primary Location:ON-Markham

Pharma

Employee Type:Full-Time

Description:
JOB SUMMARY

Under the direct supervision of a licensed pharmacist, the assistant works under the guidance of the pharmacist to process prescription refills, private third-party billing, interact with internal and external stakeholders, prepare prescription medication for review by a licensed pharmacist or technician, and schedule patients for delivery and refill. The assistant may also be required to assist with dispensing activities, manage inventory levels, and provide warehouse support.



DUTIES AND RESPONSIBILITIES

Assist the pharmacist in maintaining federal, provincial, and local laws, accrediting body standards, and Policies and Procedures (P&Ps). Communicate clearly with patients to schedule repeat medication deliveries. Perform prescription data entry including the tracking of drug lot numbers and expiry dates as required. Assist the pharmacist in entering prescriptions into the prescription software (Kroll), and processing and adjudicating prescriptions. Assist the pharmacist in processing refill medications through the prescription software (Kroll). Communicate with patients regarding their third-party insurance provider to resolve billing issues. Communicate with patients' third-party plans to troubleshoot rejected claims. Assist the pharmacist in dispensing activities, which may include: Accurate preparation and labeling of medications as allowed by law. Documenting lot and expiry date of dispensed medication. Preparing compounding sheets for the preparation of medication. Appropriate assembly of drugs and supplies by matching codes and quantities from the compounding document. Ensuring prescriptions and/or compounding products are matched to the right delivery just prior to shipping. Assist the pharmacist or pharmacy technician in maintaining accurate and appropriate inventory levels, including reviewing expiry dates and proper stock rotation. Order, receive, and store medications and supplies as per pharmacy policy. Perform physical inventories and cycle counts according to P&Ps. Maintain pharmacy records including prescription filing and documenting required information on dispensing records. Communicate appropriately with all members of the healthcare team. Document appropriately according to P&Ps all activities using required paperwork (logs). Participate in performance improvement and quality assurance activities, education programs, and department/branch meetings. Assist with tracking of medication shipments and managing any delivery excursions. Report adverse events per P&P. Liaise collaboratively with internal and external stakeholders, including but not limited to patient support program personnel, clinic and nursing staff, and the scheduling team. Contribute to maintaining a clean and tidy work environment. Understand the pharmacy operation, which may require performing other duties as assigned.


Qualifications:
QUALIFICATIONS



Education and Experience

Pharmacy Assistant Certificate/Diploma from an accredited institution is preferred. Experience in a busy community pharmacy setting or specialty pharmacy setting is preferred.

Other Skills and Abilities

Strong organizational skills Strong computer skills (word processing, database, and spreadsheet programs, etc.) Experience with Kroll computer software Strong communication skills via phone/email and in person Ability to multitask and work well in a team environment Motivated, self-disciplined, and able to work independently Strong attention to detail

STANDARDS OF PERFORMANCE

The employee must demonstrate ongoing competency in completing all duties and responsibilities of this, in response to changes by the regulating body, as well as agreed-upon specific goals and objectives.