Job Description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.DUTIES & RESPONSIBILITIES:Pharmacy and Customer ServiceAcknowledge all customers approaching the PharmacyPractice within federal/provincial, regulatory/legal requirementsEnsure all privacy requirements are met, including customer confidentiality and consent managementProvide counselling on prescriptions, over the counter/behind the counter productsPractice to full extent of expanded scope with Professional Services, within your capabilityBe clearly identifiable to the publicEnsure accuracy and appropriateness of all prescriptions dispensedCommunicate with other health care professionals within the circle of care to provide customer careMaintain all records required in accordance with legislation, standards of practice, and policyWorkflow and Inventory Management:Control access to the dispensary with respect to inventory and patient confidentialityReview and maintain Workflow Queues on a daily basisRegular review of \xe2\x80\x98will call\xe2\x80\x99 bins, in accordance with established Standard Operating ProceduresReview of stock to identify expired inventoryOversight of current stock levels and medication orders from wholesalerEnsure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodiesOperations:Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the PharmacyInvolvement with financial reports as appropriateRead and action store communications on in-store webFile incident reports when any customer or staff medication or privacy incidents occurExperience, Skills & Qualifications:Independent thinking and decision making - makes decisions when dealing with issues or problemsPlan, coordinate and delegate assignments and provide coaching to Pharmacy colleaguesProven ability to drive and build the business, lead by example and support enterprise programsCommitment to providing exceptional customer serviceSuperior customer relations skills and a strong sense of professionalismStrong problem-solving skills including experience formulating and executing action plansStrong personal computing skills and knowledge of Pharmacy systems a definite assetEnsure all Health & Safety procedures are followed to provide a healthy and safe work environmentComplete mandatory training and voluntary continuing education workshops, as neededJ2WRTLJ2WRRXWhy work in a Shoppers Drug Mart store?Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Associate Owners in the Shoppers Drug Mart network recognize Canada\'s diversity as an opportunity to better serve their communities, and strive to reflect the nation\xe2\x80\x99s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.\xe2\x80\x8bIn addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Shoppers Drug Mart