Job Description

Company description:
With annual sales exceeding $16 billion, METRO INC. (TSX: MRU), founded in 1947, is a leader in food and pharmaceutical distribution in Qu\xc3\xa9bec and Eastern Canada. METRO INC. operates a network of more than 600 grocery stores under several banners, including Metro, Metro Plus, Super C and Food Basics, as well as more than 700 pharmacies mainly under the Jean Coutu, Brunet, Metro Pharmacy and Drug Basics banners. METRO INC. and its affiliated merchants and franchisees employ 85,000 people, whose mission is to satisfy their customers every day to earn their long-term loyalty.
Job description:

Summary:
Support pharmacists operationally in providing dispensary and pharmacy services and achieving Company initiatives. The Pharmacy Assistant will receive direction from the pharmacist on duty and Pharmacy Manager in working towards achievement of goals and objectives while adhering to both Company operating standards and Ontario College of Pharmacists\' standards of practice.

Specific Responsibilities:

• Performs all aspects of the technical act of dispensing.
• Receives prescription refill requests and verbal prescriptions in accordance with all applicable laws and regulations.
• Establishes and maintains patient profiles, and scans and files patient records.
• Contacts prescribers for various functions.
• Answers phones and checks IVR voicemail messages.
• Provides customer assistance with merchandise on the sales floor and at the cash register.
• Checks emails and responds accordingly.
• Receives orders and ensures product received matches invoices and is received in good condition, and then is stored/put away appropriately.
• Performs inventory-related tasks.
• Enters and reconciles invoices/credits and maintains shrink logs.
• Utilizes wholesaler websites for various functions.
• Assists with dispensary paper work as directed.
• Maintains store standards and conditions and may be assigned to clean dispensary, sweep floor, and clean shelves as required.
• Performs other duties as assigned by the Pharmacy Manager or Pharmacist.
• Follows all applicable Company policies and procedures, Government regulations, Health and Safety and Food Safety regulations.

Qualifications:

• Education - Pharmacy Assistant Program
• Experience - Minimum of 2 years in retail pharmacy.
• Proficient with current PC systems, MS Office programs and pharmacy software (Kroll).
• Interpersonal skills to build strong working relationships and positive work environment.
• Language skills to communicate clearly and listen carefully in a respectful manner.
• Organizational skills to prioritize, plan ahead, manage time and be punctual.
• Customer service skills to achieve customer satisfaction by recognizing customer needs/wants.
• Receptive to constructive feedback for continuous improvement
• Initiative to identify and complete tasks independently.

Relationships:
Pharmacy Assistant receives direction from the Pharmacy Manager, Pharmacist and Pharmacy Technician. They interact with internal contacts (Pharmacy Operations, Pharmacy Services, Pharmacy Merchandising, Inventory Control and Audit, Store Services, McMahon, Metro IT) and external contacts (customers and direct pharmacy vendors: McMahon, McKesson, Kroll Canada, VoiceTech Inc.)

Work experience: 1-2 years

METRO RICHELIEU INC

RECRUITMENT FRAUD NOTICE: It has come to our attention that fraudulent recruitment scams are being conducted by individuals or organizations claiming to represent Metro Inc. or its subsidiaries such as Food Basics. This type of fraud tends...

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